Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth. ・Manage data requests across multiple teams and clients ・Create and modulate data models and data lakes ・Build and maintain data pipelines to ensure data stays up-to-date ・Build and maintain reporting dashboards based on the needs from clients ・Build stories of a team's success with trend analysis with Operation Managers ・Document all projects to ensure efficient knowledge transfer between team members and stakeholders ・Develop and maintain automation systems utilizing Google Sheets and Google Apps Script

As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts. ・Achieved 300K+ views and 700 subscribers (as of January 2024). ・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae. ・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite. ・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.

・Provide one-on-one Mandarin language lessons to adult learners via video conferencing platforms Customizing lesson plans and materials to meet the individual needs and goals of each student, with a focus on practical, real-world language skills ・Evaluate and provide feedback on students' progress and language skills ・Use a variety of teaching methods, including games and interactive activities, to engage and motivate adult learners ・Assist students with homework assignments and preparing them for exams or assessments ・Facilitate conversation practice sessions to help students improve their speaking and listening skills ・Provide support and guidance to help students overcome language barriers and build confidence in using Mandarin in professional and social settings

Key Achievements: ・Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity. ・Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency. ・Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%. ・Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor. ・Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations. Summary: Dedicated and results-oriented data specialist with a proven ability to drive data-driven decision-making and optimize operational processes. I excel in leading and mentoring teams of data analysts, fostering a collaborative environment that delivers exceptional results. By leveraging my expertise in automation and utilizing tools such as Google Sheets, BigQuery, and Looker Studio, I have significantly improved service quality, team productivity, and operational efficiency. My track record of designing insightful data reporting infrastructures and developing automation systems highlights my commitment to delivering impactful solutions.

Key Achievements: ・Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality ・Consistently achieved outstanding customer satisfaction (CSAT rate of 90%) and quality assurance scores (90%+) ・Conducted quality management and process improvement projects ・Collaborated and communicated effectively with team members across the globe through various channels (emails and chats) Summary: Results-driven market research consultant with a proven track record of delivering exceptional content review, consultation, and troubleshooting support. My expertise lies in ensuring brand safety while providing unparalleled customer satisfaction. I thrive in diverse and global environments, maintaining seamless communication with cross-functional teams to achieve optimal results.