Avatar of 翁宇函.
翁宇函
Product Desginer
ProfileResume
Posts
19Connections
Print
Avatar of the user.

翁宇函

Product Desginer
Hi there! I'm Jasmine from Taiwan, transitioning from corporate work to the design industry. I have graduated from Designlab, a well-known UX/UI program in the US, where I also earned certification. I am deeply passionate about design and eager to utilize my skills, contributing to a team or company that shares the same values as mine. I highly value working in an innovative, open-minded, and inspiring environment where people are passionate about their work and committed to making a difference.
Logo of the organization.
Freelance
Logo of the organization.
Brigham Young University - Hawaii
Taipei City, 台灣

Featured Resume

Last updated on Jun 18th 2024
Uploaded on May 14th 2024

Professional Background

  • Current status
    Unemployed
    Ready to interview
  • Profession
    Product Designer
    UI/UX Design
    UX Design
  • Fields
    Internet
  • Work experience
    10-15 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Customer Relationship Management (CRM)
    Multicultural Team Management
    Zendesk Support
    UX Writing
    Figma
    UX Research
    UX/UI Design
    UX Strategy
    Wireframing and Prototyping
    User Interviews
    Product Design
    Project Management
    Quantitative Research
    Quantitative Analysis
  • Languages
    English
    Professional
    Chinese
    Native or Bilingual
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    UI/UX Designer / Product Designer
  • Desired work locations
    Taipei City, Taiwan
  • Freelance

Work Experience

Logo of the organization.

Product Designer

Freelance
Freelance
Aug 2023 - Present
Taipei City, Taiwan
1. Collaborated with a developer to design a responsive website for the Irish Football Association in Taiwan, conducting user interviews with locals and expats and performing usability testing to ensure high attendance rates. 2. Designed Brew Box, a mobile app for coffee home-delivery and subscription services, identifying key user needs through user interviews and competitor analysis, and enhancing UI through high-fidelity prototypes and usability tests. 3. Developed Wayfindr, an app aimed at improving local integration for relocators, through user interviews, interactive prototyping, and iterative feature refinement for better community engagement. 4. Designed a scheduling feature for messaging and events on WhatsApp, implementing affinity mapping and prototyping to streamline processes and enhance user engagement in simulated environments.
Logo of the organization.

UX Operations Specialist

Aug 2021 - Jul 2023
2 yrs 0 mos
Taipei City, Taiwan
1. Collaborated with the UX Design team, engaging in user interviews and ideation sessions to define user needs and drive effective design solutions. 2. Crafted compelling UX copy for app interfaces, error messages, and marketing campaigns, ensuring clarity and engagement. 3. Enhanced UX workflows, achieving a 50% improvement in Zendesk/email response times and a 40% rise in customer satisfaction by streamlining communication processes and effectively integrating user feedback into service design. 4. Conducted user interviews and harnessed customer feedback to refine the product onboarding process, resulting in significant enhancements in user satisfaction and overall service experience. 5. Developed and optimized user-centric training materials and guides, prioritizing ease of use and accessibility, which supported efficient learning and improved application of product features.
Logo of the organization.

E-Commerce UX Specialist

Nov 2020 - Jul 2021
9 mos
Taipei City, Taiwan
1. Refined customer support processes and materials, focusing on user interaction and support documentation. 2. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. 3. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. 4. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally. 5. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience.
Logo of the organization.

Editor-in-Chief

May 2019 - Sep 2020
1 yr 5 mos
Taipei City, Taiwan
1. Led editorial direction for Taiwan’s leading educational magazine. 2. Directed production of educational audio content with global teachers.
Logo of the organization.

Account Manager

Jul 2018 - Mar 2019
9 mos
Taipei City, Taiwan
1. Developed and strengthened relationships with existing and new clients. 2. Negotiated rates with service providers in the cooperation of developing forex market internationally.
Logo of the organization.

Assistant Manager

Feb 2015 - Feb 2018
3 yrs 1 mo
Hawaii, United States
1. Achieved sales goals while controlling costs and minimizing staff turnover. 2. Managed front and back-of-house operations, upholding policy adherence and inventory control. 3. Fostered team relations, enabling effective communication, training, and problem-solving.

Education

Logo of the organization.
Bachelor’s Degree
Communications, Digital Humanities , International Cultural Studies
2012 - 2017

Licenses & Certifications

Logo of the organization.
Designlab
Issued Apr 2024
No Expiration Date