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Product Desginer
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Product Desginer
Hi there! I'm Jasmine from Taiwan, transitioning from corporate work to the design industry. I have graduated from Designlab, a well-known UX/UI program in the US, where I also earned certification. I am deeply passionate about design and eager to utilize my skills, contributing to a team or company that shares the same values as mine. I highly value working in an innovative, open-minded, and inspiring environment where people are passionate about their work and committed to making a difference.
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Brigham Young University - Hawaii
Taipei City, 台灣

Featured Resume

Last updated on Jun 18th 2024
Uploaded on May 14th 2024

Professional Background

  • Current status
    Ready to interview
  • Profession
    Product Designer
    UI/UX Design
    UX Design
  • Fields
  • Work experience
    10-15 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Customer Relationship Management (CRM)
    Multicultural Team Management
    Zendesk Support
    UX Writing
    UX Research
    UX/UI Design
    UX Strategy
    Wireframing and Prototyping
    User Interviews
    Product Design
    Project Management
    Quantitative Research
    Quantitative Analysis
  • Languages
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    UI/UX Designer / Product Designer
  • Desired work locations
    Taipei City, Taiwan
  • Freelance

Work Experience

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Product Designer

Aug 2023 - Present
Taipei City, Taiwan
1. Collaborated with a developer to design a responsive website for the Irish Football Association in Taiwan, conducting user interviews with locals and expats and performing usability testing to ensure high attendance rates. 2. Designed Brew Box, a mobile app for coffee home-delivery and subscription services, identifying key user needs through user interviews and competitor analysis, and enhancing UI through high-fidelity prototypes and usability tests. 3. Developed Wayfindr, an app aimed at improving local integration for relocators, through user interviews, interactive prototyping, and iterative feature refinement for better community engagement. 4. Designed a scheduling feature for messaging and events on WhatsApp, implementing affinity mapping and prototyping to streamline processes and enhance user engagement in simulated environments.
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UX Operations Specialist

Aug 2021 - Jul 2023
2 yrs 0 mos
Taipei City, Taiwan
1. Collaborated with the UX Design team, engaging in user interviews and ideation sessions to define user needs and drive effective design solutions. 2. Crafted compelling UX copy for app interfaces, error messages, and marketing campaigns, ensuring clarity and engagement. 3. Enhanced UX workflows, achieving a 50% improvement in Zendesk/email response times and a 40% rise in customer satisfaction by streamlining communication processes and effectively integrating user feedback into service design. 4. Conducted user interviews and harnessed customer feedback to refine the product onboarding process, resulting in significant enhancements in user satisfaction and overall service experience. 5. Developed and optimized user-centric training materials and guides, prioritizing ease of use and accessibility, which supported efficient learning and improved application of product features.
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E-Commerce UX Specialist

Nov 2020 - Jul 2021
9 mos
Taipei City, Taiwan
1. Refined customer support processes and materials, focusing on user interaction and support documentation. 2. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. 3. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. 4. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally. 5. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience.
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May 2019 - Sep 2020
1 yr 5 mos
Taipei City, Taiwan
1. Led editorial direction for Taiwan’s leading educational magazine. 2. Directed production of educational audio content with global teachers.
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Account Manager

Jul 2018 - Mar 2019
9 mos
Taipei City, Taiwan
1. Developed and strengthened relationships with existing and new clients. 2. Negotiated rates with service providers in the cooperation of developing forex market internationally.
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Assistant Manager

Feb 2015 - Feb 2018
3 yrs 1 mo
Hawaii, United States
1. Achieved sales goals while controlling costs and minimizing staff turnover. 2. Managed front and back-of-house operations, upholding policy adherence and inventory control. 3. Fostered team relations, enabling effective communication, training, and problem-solving.


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Bachelor’s Degree
Communications, Digital Humanities , International Cultural Studies
2012 - 2017

Licenses & Certifications

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Issued Apr 2024
No Expiration Date