1. Designed a website for the Irish Football Association in Taiwan and collaborated with a developer to launch the site. 2. Created Brew Box, a mobile app to manage home-delivery coffee subscriptions. 3. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. 4. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events.

1. Collaborated with UX Design team on user interviews and design ideation. 2. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. 3. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. 4. Created training materials and guides, prioritizing user-friendly content.

1. Refined customer support processes and materials, focusing on user interaction and support documentationŠ. 2. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone.Š 3. Created engaging marketing content, ads, and videos to improve user engagement and brand experienceŠ. 4. Directed social media and ad campaigns to expand brand reach in Taiwan and internationallyŠ. 5. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience.

1. Led editorial direction for Taiwan’s leading educational magazine. 2. Directed production of educational audio content with global teachers.

1. Developed and strengthened relationships with existing and new clients. 2. Negotiated rates with service providers in the cooperation of developing forex market internationally.

1. Achieved sales goals while controlling costs and minimizing staff turnover. 2. Managed front and back-of-house operations, upholding policy adherence and inventory control. 3. Fostered team relations, enabling effective communication, training, and problem-solving.