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．2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.

．Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.

Coursera

University of Connecticut

EF Academy

Operation Manager Associate

Kris Chiu

EasyClean

Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.

Project Management:

・Improve operation workflow: 
Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.

Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.

・Project plan create and monitor: 
Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.

・Data/system integration & monitor: 
Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize project outcomes.

Business Development

・Responsible for international market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.

Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.

・ Demonstration project: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.

・Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.

Key Responsibilities: Generate market reports and marketing advice, 

Market Research

・Retail customer experience optimization: Collecting customer satisfaction data during international exhibitions, and filing final reports and further adjustments. Assist exhibition satisfaction increased 10% YoY.

・International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.

Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).

Marcom strategy & operation

​​・Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.

​・Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.

​・Information Architecture & content organization: Design Chatbox & official website that are comprehensive & instinctive.

Market Research Intern

・Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.

・Personal Assistant for Designer: Provide 1 week of assistant service for world-class fashion Designer, Mr. Malan Breton.

Taipei Fashion Week 2020

Designer Assistant  •  Taipei Fashion Week

・Introduce Daily theater background knowledge: 
Provide detailed background knowledge related to the theatre show before the show started.

​・Maintain public order & safety: 
Provide guiding service and crowd number control, ensure the safety of audiences.

Kris Chiu’s posts