Taken ownership of the process & given in detailed overview on the process to the Sr. Product Managers. Attending daily stand up meetings & knowing the requirements from the client and working towards it. Working & sharing weekly summary report to higher audience Coordinating with client & onsite(Bogota, US) vendors on the process related discussions/tool improvement related meetings. I lead a CI project called "Gamification" to improve the overall process (productivity & quality). Attending WPR & MPR meetings with managers and reported the metrics and discussed about the required improvements and action plans for the upcoming weeks. Forecasting the shrinkage & attrition and worked on it Hands on experience with Capacity planning (HC deployment), Scheduling (WFM) Hands on experience with Excel, Pivots, Macros, Data Studio, Dashboards using Studio.