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Avatar of Mawar Rahma.
Mawar Rahma
Customer Service
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Mawar Rahma

Customer Service
Sebelumnya, saya bekerja sebagai Staff Tata Usaha dengan pengalaman lebih dari 5 tahun. Seorang yang fleksibel dengan kemampuan bernegosiasi yang baik dan mudah berinteraksi dengan klien serta rekan kerja. Saya berhasil meningkatkan hingga 70% jumlah Pendaftaran Peserta Didik Baru dalam jangka waktu 1 tahun. Selain itu saya juga memiliki kemampuan komunikasi, interpersonal, microsoft office, editing dan pelayanan pelanggan. Saya memiliki ketertarikan dalam bidang Customer Service.
Yayasan Arafah Citra Nusantara
Akademi Telekomunikasi Nusantara
Indonesia

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service / Support
    ・
    Faculty & Staff
  • Fields
    Education
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Word
    Excel
    PowerPoint
    Canva
    CapCut
    Interpersonal and Communication Skills
    Time Management
    Teamwork and adaptability.
    Problem Solving
    WillIngness To Learn
  • Languages
    Indonesian
    ・
    Native or Bilingual
    English
    ・
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    Customer service
  • Desired work locations
    Jakarta, Indonesia
    ・
    Bekasi, West Java, Indonesia
  • Freelance

Work Experience

Staff Tata Usaha SD IT

Yayasan Arafah Citra Nusantara
・
Full-time
Sep 2015 - Aug 2023
・
8 yrs 0 mos
Bekasi, West Java, Indonesia
• Berhasil meningkatkan jumlah Pendaftaran Peserta Didik Baru hingga 70% dalam 1 tahun • Memberikan respon terhadap pertanyaan serta menangani keluhan dari klien secara cepat dan ramah • Melayani pembayaran administrasi 125 siswa • Mengurus pemesanan seragam peserta didik • Mengedit desain dan video untuk 35 konten kegiatan sekolah dalam 9 bulan • Mengelola petty cash dan Membuat laporan keuangan (Laporan Petty Cash, Basic Financial Statement, Account Receivable (A.R)); • Melakukan pengarsipan data serta dokumen administrasi

Education

Akademi Telekomunikasi Nusantara

Associate’s Degree
・
Teknik Telekomunikasi
2016 - 2019
・
3.17/4 GPA

SMA Negeri 16 Bekasi

Other
・
Ilmu Pengetahuan Alam
2012 - 2015

Licenses & Certifications

Logo of the organization.

Foreign Languanges - Bahasa Korea (Dasar)

MySkill eLearning Course
Issued Sep 2023
・
No Expiration Date
Logo of the organization.

Short Class "Data Visualization"

MySkill
Issued Sep 2023
・
No Expiration Date
Logo of the organization.

Short Class "Job Analysis Process"

MySkill
Issued Sep 2023
・
No Expiration Date
Logo of the organization.

Short Class "Digital Marketing Fundamental"

MySkill
Issued Sep 2023
・
No Expiration Date
Logo of the organization.

Manager Fest 2023

MySkill
Issued Sep 2023
・
No Expiration Date

Improve Learning Achievement Through Genetic Personality

Yayasan Arafah Citra Nusantara
Issued Jan 2020
・
No Expiration Date

Olimpiade Sains Tingkat Kota Bekasi (Mata Pelajaran : Kimia)

Dinas Pendidikan Kota Bekasi
Issued Apr 2014
・
No Expiration Date