Role in guiding the digital journey for investment products, including Mutual Funds, Bonds, and Insurance. This position enabled me to collaborate closely with product managers, significantly contributing to the efficient execution of new projects and enhancements. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices.

•As a digital journey owner for Citi TW's online banking, I've focused on improving customer experiences through tech-driven solutions, balancing logical analysis with collaborative teamwork to meet project goals. •Starting my career at Citi, I learned to merge technology with business needs, understanding the significance of digitalization in today's business world. •In my role as a Project Manager, I've led various initiatives for Citi Mobile TW, including feature enhancements and bug fixes, aiming to innovate customer experiences. •Managed key aspects like schedule management, test reporting, and defect tracking, ensuring project efficiency and transparency. My responsibilities also included writing project documents and coordinating meetings across departments, facilitating smooth project execution. •Skilled in project planning, quality control, and problem-solving, I adeptly handle cross-departmental communications, especially in critical situations. Collaborating closely with engineers and product teams, I contribute to devising optimal project solutions, ensuring compliance with regulatory standards in the banking sector.

•I had the opportunity to develop comprehensive test cases for Citi Mobile TW, covering both mobile and web platforms. This involved a process from designing test cases to executing them, and then providing detailed reports. I also supported project owners in executing test cases, contributing to both daily and weekly reports. •During 2019-2020, I was fortunate to be involved in contributing to the next-generation Citi Global Mobile platforms. This experience allowed me to learn and grow in the field of mobile technology. •In my role as a tester, I was tasked with creating test cases for various projects, including Citi Global Wallet, Line Integration, Data Framework Upgrade, and Information Security Assessment. It was a collaborative effort, and I was grateful for the chance to contribute to these important initiatives.