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I've been an effective broker and analyst, PMO manager, event planner and coordinator, team leader and trainer, head of customer service, organized planner and facilitator of charge. 
My newfound passion is psychotherapy, So now, I can do even more to improve the psychological climate within a team and a company.
I'm looking for my next challenge.  

Chernyshevsky Saratov State University

Moscow Gestalt Institute (European Association for Gestalt Therapy)

Bauman Moscow State Technical University, Moscow

Producer HR Expo @ Amplua

Tatiana Basova

Amplua

Producer HR Expo

Development of the concept and structure of events. 
Formation of event content. 
Interaction with speakers and partners. 
Supervision and control of the preparation and conduct of the event.

Client Service Division Management
Optimized and implemented business processes to improve service quality and cross-functional interaction
Developed and implemented motivational program, developed a system of key performance indicators for the Division
Improved the psychological climate of the company, reducing staff turnover by 30%


Head of Client Unit

Metrium

Manage coordination unit (planning, organisation, motivation, control, development, selection of new employees)
Organization and operational management of training activities: business simulations, business games, conferences, business lunches
Optimized and streamlined business processes, developed and implemented standards for the organization and conduct of events, inter-unit communication patterns, motivational design
Implemented a project management system
Established communications within the division, between the units in the company, with business partners




Head of Сoordination Unit

BIRC

Management of the hotline department: call center to provide information and operational assistance to airport clients, staff and partners, provide documentation to airlines 
Staff Learning and Development
Handling objections and claims, conducting quality surveys on counterparty services
Formed a departmental team, consolidated the divisions of related units 
Optimized and implemented Primary Information Gathering Standards, Challenge Management Standards
Increased favorable working climate, discipline, quality of work and reduced staff turnover from 40% to 10%

Hotline manager

Domodedovo international airport

Management of the contact center team for operational work during the preparation and holding of sports events
Development, testing and implementation of operational schemes, response plan, standards, policies and procedures for cross-functional interaction and service provision
Hiring, training and adaptation of personnel

Head of the contact center

Sochi 2014 Organizing Committee

Took part in the schedule of plans project management office development and monitoring, was in charge of competitive and non-competitive venues managing 
Definition an efficient schedule, monitoring the resources allocation and control the costs. 

PMO Project manager 

Analyzed the effectiveness of projects for investment attractiveness of assets (over 100 companies) and new business
Calculated the value of shares of the company, formed a commercial offer to buy the company's assets



Analyst

Phoenix Group

Conducted support of buying shares transactions on buying shares, held negotiations with the shareholders, organized offsite offices to work with minority shareholders


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