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A flight attendant seeks to bring 8 years of customer service experience to a UX designer position in a goal-oriented, fast-paced tech environment.

Conducted evaluation with a focus on usability and accessibility of the website via user testing, heuristic evaluation, and manual review. Design a mobile app from sketch to interactive prototyping with 3 iterations via user testing with more than 40 participants.

University of Texas Austin

Earned the knowledge about HCI, research methods, design principles, evaluation techniques.

Georgia Tech university

Focus on balancing resource distribution based on the user needs and developing requirement.

National ChengChi university

Graduate Assistant @ University of Texas at Austin

Abby Luo

University of Texas at Austin

Graduate Assistant

Lead a team of 4 to conduct interactive workshops with 3,000+ students and iterate the curriculums by synthesizing data. Analyze data to understand student's needs and design data visualization to communicate with a larger audience.

he position involved creating end-to-end user experience for both physical and digital products. My responsibility included designing wireframes and interactive prototypes of a desktop/ mobile website to streamline the user experience, creating email campaigns for 900+ subscribers with A/B testing to increase conversion rate, conducting user research with 50+ stakeholders to extract prioritized product requirements, and designing cross platforms marketing materials with style guides to increase monthly impressions

CKOY

Product Design Intern

Ensuring service quality by planning and prioritizing tasks, optimizing 300,000+ customers’ travel experience by actively listening and communication skills, and collaborating efficiently with people from more than 5 countries to promote onboard safety by paying attention to details

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