Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 35 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality. The Senior Operations Manager’s responsibility is to build and manage the hospitality operations within our distributed network of apartment and hotel properties. The highest priorities are to take hospitality to the next level, guaranteeing our guests have a jaw-dropping experience. The Senior Operations Manager is tasked with growing and improving the day-to-day hospitality operations across the New York market to ensure we deliver a “best in class” guest experience. This will be achieved by creating and innovating processes to create truly memorable experiences for our guests, while building and developing a high-performance team to execute on that same standard.