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Ade Filla Intan Fitri Santosa

Knowledgeable and dedicated Customer Service with a comprehensive background in managing multiple customer service functions and resolving any customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. A detail-oriented and well-organized person with a strong ability to multi-task and manage time effectively.
PT Tritunggal Multi Cemerlang
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Universitas Gadjah Mada
Jakarta, Indonesia

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service / Support
    Customer Service Representative
  • Fields
    E-Commerce
    Consumer Goods
  • Work experience
    1-2 years (1-2 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Practical
    Building Strong Customer Relationships
    Manage Time
    Organized
    Dedicated
    Teamwork
    Predict
    Multitasking
    PowerPoint
    Word
  • Languages
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    HR、Administration staff
  • Desired work locations
    Jakarta, Indonesia
    Bekasi City, West Java, Indonesia
  • Freelance
    Non-freelancer

Work Experience

Customer Care

Nov 2021 - May 2022
7 mos
Jakarta, Indonesia
- Respond to the customer inquiries - Identifies customer needs and problems - Assists customers in finding and selecting appropriate products - Provide accurate and complete information to customers - Look for cross-selling opportunities to increase purchase - Building a relationship with customers - Ensure availability of stock and follow up delivery status - Make daily and weekly report
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Customer Service Representative

Teleperformance
Contract
Dec 2020 - Apr 2021
5 mos
Special Region of Yogyakarta, Indonesia
Live Chat - Respond to the customer in a live chat platform - Checking the customer problem - Verification of customer data - Resolve customer problems - Provide accurate and complete information to customers - Communicating with the customer about their experiences with the services - Escalating customer issues to the supervisor
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Customer Service Representative

Teleperformance
Contract
Oct 2019 - Dec 2020
1 yr 3 mos
Special Region of Yogyakarta, Indonesia
Multi-Layered Approval - Maker - Checking customer problems from email - Verification of customer data - Make changes to data according to customer requests - Submit an approval for the customer request data changes to the approver - Respond to the customer via email if data cannot be changed - Monitoring customer request data changes until approved
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Physics Labwork Assistant

Nov 2018 - Jan 2019
3 mos
Special Region of Yogyakarta, Indonesia
- Processing and interpretation of volcano eruption data from lecturers to determine the hypocenter and analyze the Permutation Entropy method to predict the time of the eruption - Make lesson materials to be presented - Presenting lesson materials and teaching practice in class - Monitoring students to practice in class - Correcting and analyzing student reports - Submit reports to lecturers

Frontliner

Bakpiapia Djogja
Part-time
Aug 2018 - Nov 2018
4 mos
Special Region of Yogyakarta, Indonesia
- Serving customers - Selling bakpia and offering available products - Packing bakpia

Practical Work

Dec 2017 - Jan 2018
2 mos
Bandung Regency, West Java, Indonesia
Processing volcano eruption data with the b-value method to predict the time of the eruption

Education

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Bachelor’s Degree
Geophysics
2014 - 2018
3.5/4 GPA