• Developing global processes and tools in bank guarantee management. • Handing Import collection bills(Scrutiny). • Handing Inland collection bills(Scrutiny). • Knowledge of Money Laundering procedures(Amlock tool). • Knowledge of URC 522 and relevant ICC publications. • Review of Trade processes and suggest and implement timely improvement. • Developing any new solutions within trade finance. • Internal and external error reporting. • Correct use of systems and processing tools to produce accurate outputs thereby retaining the professional image of the Bank and high client service levels. • Reduce processing bottlenecks with a strong focus on Turn Around Time. • Successful and timely processing and control of all transactions within time frames set.

• Worked for loan disbursement team • Majorly handling the KYC verification per-disbursement. • Handling the Inbound & Outbound (Semi voice) process. • Providing Sales, Service, And Support. • Handling the applications in STP and NSTP mode. • Knowledge in the Salesforce tool. • Handled many customers’ queries providing the best service. • Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.

• Asset sales B2C as well as B2B. • Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner. • Maintaining monthly MIS. • Handled many customers’ queries providing the best service. • Knowledge in Home Loan, Loan against Property, Construction Loan, Plot Loan, Balance Transfer, Improvement & Extension Loan, Vendor Balance Transfer. • I am capable of convincing the customers while generating business of Home Loans.

• Asset sales B2C as well as B2B. • Account opening (Savings & Current account pre-verification, post verification). • Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner. • Maintaining monthly MIS. • Handled many customers’ queries providing the best service. • I am capable of convincing the customers while generating the business for CASA.