• Administrative Assistant of experience handing confidential tasks and performing routine work effectively. Proven management and teamwork skills. • Coordinate and monitor supply chain operations. • Communicate with suppliers,vendors,customers etc. to achieve profitable deals and mutual satisfaction. • Coordinate and ticket all local flights,transportation and lodging required for fieldwork. • Support the maintenance and monitoring of operational procedures (Human Resources, petty cash fund, equipment/ supply requisition)

• Make Reservations Assist customers with planning and booking for a accommodation. Work with customers to plan out the duration of their stay and then send booking confirmation to guests after Work experience processing payments. handle any issues with a reservation. • Provide Customer Service Providing customer service support if there is a problem with payment confirmation or issues navigating relocate booking. Work through customer issues. • Sell Additional Services and Upgrades Provide customers additional opportunities to rent a car, buy travel insurance, or attend a local event at a reduced cost. Up sell and promote relevant travel packages and touring opportunities to customers. • Give Directions and Advice If customers have any questions about parking, direction to the hotel, or restaurant and attractions in the surrounding area. • Maintain Records Responsible for keeping accurate records about customer bookings, payments, and any additional information that might need.

• Check In Guest Greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. Arrange for luggage to be brought rooms upon request. • Handle Guest Inquiries and Complaints from providing additional linens to handling complaints about noise or room temperature, responsible for accommodating guest during their shifts. Contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints. • Answer Phones ,Email or OTA platform inquiries Take all incoming calls,email,online inquiry at hotel. Handle email,phone, online reservation, confirm previously-made reservation, give directions to the hotel and answer any questions customers have about the lodgings. • Process Payments When a guest’s stay is over, handle check outs. At this time, they will issue payments such as additional room charges and process debit or credits to pay for room fees.