• Client Relationship Management: - Built and maintained strong relationships with clients, resulting in a significant 20% increase in client retention. • Project Management and Implementation: - Led end-to-end implementation projects, ensuring seamless deployment of the integrated hospital management system. • Cross-functional Collaboration: - Collaborated effectively with cross-functional teams to successfully complete projects within timeline constraints. • Training and Support: - Provided comprehensive training to clients on system functionalities, leading to a notable 25% reduction in user support tickets. - Offered ongoing support, addressing client inquiries promptly and maintaining an impressive 95% customer satisfaction rating. • Reporting and Communication: - Maintained accurate and up-to-date records of client interactions and account status. - Prepared regular reports on key metrics, such as client satisfaction and pipeline implementation. - Communicated effectively with clients to convey updates, product enhancements, and industry news.

• Designed, implemented, and supported the organization's computer network infrastructure, ensuring seamless communication and connectivity among departments. • Managed and maintained network performance, troubleshooting and resolving issues to optimize network availability and performance. • Evaluated network needs and developed strategies for enhancing and expanding the network to meet evolving organizational demands. • Collaborate with cross-functional teams to ensure seamless integration and functionality of network systems. • Documented network configurations, changes, and upgrades, maintaining accurate records for future reference.

• Engaged with clients to gather requirements and set project schedules, resulting in an on-time project delivery rate. • Ensuring smooth implementation of necessary infrastructure to have achieved a boost in customer satisfaction. • Organized activities and milestones to improve project execution. • Investigated user experience issues and provided workable solutions to lessen user-reported issues.