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Afdal Budiman
Account Manager at Kesia.id
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Afdal Budiman

Account Manager at Kesia.id
Results-oriented and experienced professional with a diverse background in Account Manager, Network Engineering, and IT Implementation. Successfully driven digital transformation within the healthcare industry and optimized network performance to enhance user satisfaction. Skilled at collaborating with key stakeholders to understand unique needs and deliver customized solutions. Additionally, excel in project management, technical integration, and problem-solving. Strong expertise in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Analysis and Reporting, Network Architecture Design, Technical Support, and System Integration. Dedicated to delivering exceptional results and ensuring effective operations in dynamic environments.
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SMK Negeri 1 Subang
Subang, West Java, Indonesia

Professional Background

  • Current status
  • Profession
    Account Manager
    Technical Support
    System, Network Administrator
  • Fields
    SaaS / Cloud Services
    Information Services
  • Work experience
    Less than 1 year (4-6 years relevant)
  • Management
  • Skills
    Microsoft Office
    Networking Concepts
    Account Management
    Customer Relationship Management (CRM)
    Data Analysis
    Project Coordination and Implementation
    Teamwork & Collaboration
  • Languages
    Native or Bilingual
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    Account Manager
  • Desired work locations
  • Freelance
    Full-time freelancer

Work Experience

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Account Manager

Dec 2022 - Present
• Client Relationship Management: - Built and maintained strong relationships with clients, resulting in a significant 20% increase in client retention. • Project Management and Implementation: - Led end-to-end implementation projects, ensuring seamless deployment of the integrated hospital management system. • Cross-functional Collaboration: - Collaborated effectively with cross-functional teams to successfully complete projects within timeline constraints. • Training and Support: - Provided comprehensive training to clients on system functionalities, leading to a notable 25% reduction in user support tickets. - Offered ongoing support, addressing client inquiries promptly and maintaining an impressive 95% customer satisfaction rating. • Reporting and Communication: - Maintained accurate and up-to-date records of client interactions and account status. - Prepared regular reports on key metrics, such as client satisfaction and pipeline implementation. - Communicated effectively with clients to convey updates, product enhancements, and industry news.

Network Engineer

Feb 2022 - Jan 2023
1 yr 0 mos
Subang Regency, West Java, Indonesia
• Designed, implemented, and supported the organization's computer network infrastructure, ensuring seamless communication and connectivity among departments. • Managed and maintained network performance, troubleshooting and resolving issues to optimize network availability and performance. • Evaluated network needs and developed strategies for enhancing and expanding the network to meet evolving organizational demands. • Collaborate with cross-functional teams to ensure seamless integration and functionality of network systems. • Documented network configurations, changes, and upgrades, maintaining accurate records for future reference.
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IT Implementation

Jun 2018 - Feb 2021
2 yrs 9 mos
Jakarta, Indonesia
• Engaged with clients to gather requirements and set project schedules, resulting in an on-time project delivery rate. • Ensuring smooth implementation of necessary infrastructure to have achieved a boost in customer satisfaction. • Organized activities and milestones to improve project execution. • Investigated user experience issues and provided workable solutions to lessen user-reported issues.


High School Diploma
Software Engineering
2010 - 2013