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Professional Operations & Fleet manager with +8 years experience in logistics field with management experience and organizations. 
  
  Professional, creative, flexible with proven analytical skills. 
  
  Able to provide employers with administrative support, coaching and great communication skills.

Misr university for science and technology

Operation & Fleet Manager 

Ahmed Mahrous

MaxAB

Operation Supervisor 

Cairo 
 . Managing the day to day activities of the team. 
 . Motivating the team to achieve organizational goals. 
 . Developing and implementing a timeline to achieve targets. 
 . Delegating tasks to team members. 
 . Conducting training of team members to maximize their potential. 
 . Empowering team members with skills to improve their confidence, product knowledge, and communication skills. 
 . Contributing to the growth of the company through a successful team.

Cairo 
 . Develop strategy and overall operation of centralized transportation and distribution 
 . Introduce continuous improvement methodologies to deliver results in safety, service, quality and cost 
 . Utilize key performance indicators to support operational performance 
 . Set performance goals which are tailored to each department. Develop operational goals for each department which are aggressive that meet short-term and long-term objectives of the organization 
 . Provide subject matter expertise and analysis for potential company acquisitions and mergers 
 
 . Focus on improved measurement and execution of customer service performance 
 . Analyzes operations on a continuing basis and makes necessary improvements to 
 	 ensure operating efficiencies across all functions of an automated LC 
 . Participates in transportation cost studies relating to expansion of existing sales 
 	 markets and new plant locations 
 . Manages the company's inventory utilizing sound security policies and procedures 
 	 consistent with good accounting and distribution practices 
 . Develops and reviews management reports regarding statistical data necessary to 
 	 assure department efficiencies are met 
 . Fundamental knowledge of Warehousing and Transport Operations 
 . Lead innovative thinking and foster continuous improvement across all Logistics activities 
 . Analyzes throughput dates, capacity planning and flow through 
 . Manage production scheduling, short and long term planning and ordering of materials 
 . Oversee and review the reports for inbound and outgoing shipments, and negotiate 
 	 shipping and supplier costs 
 . Manage imported goods transport planning, inventory levels and obsolescence 
 . Being aware of, adhere to, actively ensure and monitor compliance with all relevant 
 	 rules and regulations and reports any breach thereof to management 
 . Planning process which includes the procurement, inventory control, logistics and distribution 
 Achievements : . Founder of Jumia 3PL with zezo express 
 	 . Develop many strategies of supplying couriers which lead to get the first place at 
 	 souq.com supplier performance 
 	 . Making contracts with many companies like Noon, Opex, Aramex, ETC. 
 	 . Setting a customer service team to communicate with the customers and our 
 	 couriers to achieve the best rates and customer satisfaction 
 	 . Managing a team of hub supports, accountats, C.S & over 350 couriers

Zezo Express

Operation & Fleet Manager

Cairo 
 . Responsible for employees, couriers, and facility 
 . Uploading the required data properly on the system and the daily reports 
 . Facilitate the shipping of products from one destination to another 
 . Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay 
 . Receives products and coordinates delivery 
 . Takes steps to avoid quality control issues 
 . Makes sure warehouse capacity is kept at optimal levels 
 . Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met 
 . Oversees inventory of goods and vehicles

Presto Deliveries

Live Ops Manager

Cairo 
 
 Warehouse : . Maintains inventory controls by collecting stock location orders and printing 
 	 requests. Training, supervising and appraising staff. 
 	 . Responsible for the receipt, storage. 
 	 . Ensure all items are documented and in good quality. 
 	 . Make random checks of commodities to confirm quantity and quality. Maintain all 
 	 warehouse equipment and ensure full security of the premises. 
 	 . Processing and packing orders, Organizing the dispatch and delivery of goods. 
 
 Fleet : . Manage and monitor the performance of entire fleet, routing and scheduling planning. 
 	 . Training and solving couriers problems. 
 	 . Making time-sheets. 
 
 Achievements : 
 
 Managed a team of 10+ employees & a team of 40+ couriers 
 
 Develops strategies to promote team member adherence to company regulations and performance goals.

Transporter Egypt

Operation & Fleet Specialist at Transporter

Cairo 
 Responsibilities 
 
 . Listen to customers questions and concerns, and provide answers or responses. 
 Provide information about products and services. 
 . Take orders, calculate charges, and process billing or payments. 
 . Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. 
 
 Achievements : 
 
 Ability to use positive language 
 
 Patience 
 
 A calming presence 
 
 Ability to handle surprises

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