Leading a team of 18 employees, including training 4 new employees. Sending weekly reports to the managing director. Analyzing current work processes and advising on optimization. Answering incoming telephones at the sales department, possibly continuing telephone calls to the concerned departments. Planning the weekly distribution schedule for 6 to 7 routes. Assisting clients with placing the right orders.

Assisting customers in purchasing, servicing and repairing purchased items. Coordination of service agreements made. Managing and planning the weekly work schedule for 3 technicians. Making monthly department income and progress reports.

Keeping the store shelves clean, restocking the store shelves. Assisting customers when purchasing items.

Sorting Purchase, Sales & Warehouse issue receipts. Archiving important incoming of outgoing documents. Answering incoming telephones at the sales department, possibly continuing telephone calls to the concerned departments. Taking orders and planning on the right routes. Assisting the warehouse department with counting of bottles and packaging of caps to ship to the sales department.