Providing Hardware and software support for Windows Devices, Apple Devices in Mara Studios Pvt. Ltd. Assisted in creation and the deployment of company policies and procedures governing system security, email and Internet usage, access control, and incident response. Need to provide IT support Remote location sites Implementation of Data Loss Prevention solutions in Mac Environments is required. Implementation of end point protection solutions in Mac environments is required. Asset management - for all IT assets present in all locations JAMF and Intune administration Maintenance and support of AV equipment/technologies in meeting rooms, huddle spaces, and various size conference rooms. Experience in deploying Windows, Mac OS X/Mac OS builds in medium and large environments Experience in Device Enrolment and lifecycle management of Apple hardware Ability to handle critical and escalated incidents Proven ability in global vendor coordination for IT related procurements Ability to handle critical and escalated incidents and Service Request CISCO Meraki Network infrastructure supports

Providing Hardware and software support for HP, LENOVO, WIPRO and DELL desktops and laptops in JMC Projects India Pvt. Ltd and Kalpataru Group Supported HP, CANON Multifunction devices, including network and email faxing. Setup audio visual equipment, including projectors and microphones across linked conference rooms Asset management - for all IT assets present in south India Troubleshooting network issues Installation, configuration and troubleshooting of outlook and Office 365 Configuration and troubleshooting of LAN, Wireless network, Telephone system Perform security check on Desktops/Laptops/Network Equipment's and take the necessary action to fix the vulnerabilities. Need to Visit Remote location sites and provide IT support Using LANDesk application for user tickets with closing within SLA

Providing Hardware, software and Network support for Mac Mini, Mac book Pro, DELL desktops and laptops in HAVAS Media India Pvt. Ltd. Installation, configuration and troubleshooting of Lotus Notes, Mac OS, Windows 8, video conferencing solution and Sophos anti-virus solution INFO SERVICE Cochin, Kerala

Providing Office IT Technical support for Airtel Circle office, Cochin KAIZEN IT Services, Bangalore, Karnataka

Providing Hardware, software and Network support for LENOVO, DELL Desktops and laptops in Manappuram Finance Ltd. Configuring and Repairing Microsoft Outlook and Lotus Notes Maintaining Local Printer and Network Printers, CCTV, scanners, web cams, IP cams and weighing machines

Ensured customer satisfaction by providing on-line technical support for Idea Cellular Ltd.