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:  
  
 	  .	  Having 4 years of experience in Imaging and Printing Group services in HP and 
 	  for Enterprise Customers as a Global Quality	and	Compliance Analyst for APJ 
 	  Region for 1 year. 
 	  .	  Responsible for auditing Customer support calls and cases to ensure Technical and  
 	  Logical resolutions,  compliance to PPS CSS CSC-B Business policies and 
 Processes. 
   .	  Implementing	  and	  Administration	  of	  IPG	  Products	  on	  Windows	 and Mac platforms. 
 	  .	  Working knowledge on upgrade of IPG firmwares and Testing Print and Scan 
 Drivers 
   .	  Installing	  and	  configuring	  of	  printers	  as	  per	  the	  client	  requirements	 and troubleshooting. 
 	  .	  Collaborate with GCC (Global Competency Centre) on understanding of complex 
 	  issues and steps needed to resolve them. 
 	  .	  Working knowledge on Networks. 
 	  .	  Providing remote assistance via net meeting and Microsoft help and support. 
 	  .	  Excellent interpersonal skills, team player recognized for propensity to establish 
 	 and maintain solid relationships with colleagues, customers and third parties. 
 	  .	  Skilled in customer interfacing for technical queries, project feasibility analysis, 
 	  Schedule negotiation, project reporting.

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