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Ellen Chang
數位金流部 客服主管 @ 統一數網股份有限公司
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Ellen Chang
數位金流部 客服主管 @ 統一數網股份有限公司
近年於第三方支付產業服務,主要對外負責專案執行及維繫客戶關係;對內負責教育訓練部門新進員工及規畫簡報內容。
統一數網股份有限公司
輔仁大學
台灣新北市板橋區新北市
Professional Background
Current status
Employed
Profession
Business Development
Fields
Work experience
6-10 years
Management
Skills
word
excel
toeic
powerpoint
outlook
Languages
English
・
Intermediate
Korean
・
Beginner
Highest level of education
Bachelor
Job search preferences
Desired job type
Full-time
・
Interested in working remotely
Desired positions
BD業務
Desired work locations
Freelance
Work Experience
數位金流部 客服主管
統一數網股份有限公司
・
Full-time
Sep 2021
-
Present
統一數網是由統一企業百分之百投資,以「結合實體」 與「品牌行銷」為主力,並致於創造價值。 於2021年成立數位金流部門,旗下品牌統一金流PAYUNi (
https://www.payuni.com.tw/
) 為營運第三方支付平台。 平台建置初期曾擔任專案經理,規劃會員註冊流程並參與其他專案開發,如一頁收款、賣場收款及代理商架構等。 開台後轉任客戶服務單位,透過電話及電子郵件提供平台會員即時回饋,並協助問題排除及交換意見。
商務拓展部 商務經理
藍新科技股份有限公司
Dec 2018
-
Sep 2021
・
2 yrs 10 mos
「藍新科技股份有限公司」為從事第三方支付產業的金流平台公司,旗下營運平台為
https://www.newebpay.com/
為更多商品及服務提供金流支付之用,甚至將觸角延伸至網路商城、平台業者等,滿足各行各業所需之金流服務期望在網路環境中為消費者及業者提供更多元的支付管道及選擇。 推廣收款金流服務與電子發票加值服務平台予商店、執行產品說明與商務洽談、客戶報價與簽定合約、客戶需求訪談等事務,並主動開發、服務、維護客戶關係。 任期兩年期間曾合作過知名商戶,如: LINE MUSIC、BVLGARI、L'Oréal、KK集團(含KKBOX、KKTIX、KKTV等)。
客戶服務部 客服專員
路遊數位股份有限公司
Feb 2017
-
Nov 2018
・
1 yr 10 mos
GoWiFi (
https://www.gowifi.com.tw/
) 為聚碩科技投資之子公司,是台灣最大的出國旅遊上網品牌,提供全球136國WiFi機租借和4G不限流量的上網服務。 帶著先前為百貨專櫃人員服務客戶的技巧及能力,除處理客服相關事宜外,需協助櫃檯顧客取機還機事務且追蹤顧客包裹宅配狀況。
iCB 專櫃人員
伊克股份有限公司
Aug 2014
-
Jan 2017
・
2 yrs 6 mos
ICB是日本最大服飾集團,設計以都會白領女子穿著需求為對象,展現職場女性不輸男性幹練的一面。 款式大多屬於較正式的上班款式,有著質料良好、剪裁流暢、實穿性高、極優雅流行品味的特性。於1988年秋冬正式引進台灣,已在台灣百貨精品女裝佔有一席之地。 從歐美品牌轉換到日系品牌必然有短暫過渡期, 如何讓客人信任妳的專業並能讓她們跟著跳槽成為我的學習課題。 有了上一份工作的基礎,讓我迅速進入狀況, 和有著共同目標的同事聯手突破前人所創造的業績。
maje 專櫃人員
英利生股份有限公司
Jul 2012
-
Jul 2014
・
2 yrs 1 mo
maje創立於1998年,展現出女性多樣化且充滿獨立自信的美感。 後由英利生股份有限公司代理進台灣,自義文系畢業後因著對精品女裝的熱忱進入百貨工作,而當時新櫃初登場需花費更多精力增加客源致力於經營主顧客。 與同事相處和睦,以絕佳的默契不到一年的時間即有單月單櫃破百萬業績並達成110%目標。
Education
輔仁大學
Bachelor’s Degree
・
義大利語文學系
2008 - 2012
Description
到台北求學及短暫出國交換學生的經驗,個性大方快速融入外地生活,並且外宿使我變得更為獨立,同時也認識來自各地的朋友。 四年課業學習不僅多了義文能力,更打好英文基礎,對西方文化有更多瞭解。課堂外,每週參加系上舉辦語言交換活動增進與人交流,藉由互動增強團隊合作等能力。