1. 根據客戶流程開立個案確認書 2. 資料分析：協助客戶排除資料異常 3. 最佳化系統效能

Led a team of five engineers on Lenovo server projects, streamlined the workflow to improve efficiency by over 50% Coordinate with business partners such as Red Hat, SUSE, and suppliers to execute testing project to achieve annual goals Directed the office expansion programme including HW infrastructure with NT 5M within 6 months

Maintained the operation of Google cloud platform hardware infrastructure to provide 99.9% SLA commitment Repaired and verified over 5k issues of customised servers, network switches to provide data service

Devised Dell notebook Hardware certification toolkit to efficiently save one third of time and enhance pass rate up to 50% Collaborated with vendors such as Intel, Qualcomm to verify notebook system driver compatibility issues