GetCraft is a leading creative content vendor marketplace, where we not only connect clients with talented vendors but also offer comprehensive project management services within our operations team.
In my role as a Senior Customer Excellence / Account Executive, I am dedicated to ensuring that our clients' expectations are not only met but exceeded. My responsibilities encompass:
Diverse Project Management: I have successfully managed a wide range of projects, including content creations spanning articles, design, photography, and video production, as well as collaborations with publishers and influencers.
Client-Facing: I serve as the primary point of contact for our valued clients, facilitating clear and effective communication to understand and manage their expectations throughout the project lifecycle.
Project Oversight: My role involves meticulous project management, including adjusting project briefs, creating and adhering to project timelines, and providing proactive solutions to any challenges that may arise.
Effective Communication: I am responsible for maintaining seamless communication between our Production Specialists and clients, ensuring that project deliverables align with the client's vision and goals.
Comprehensive Reporting: I provide in-depth reporting to clients, offering insights into project progress, key performance indicators, and areas for improvement.
Clients: My portfolio includes esteemed clients such as Panasonic, Barclays, Gojek, Grab, Tokopedia, Shopback, Emway, Spotify, Santos, Danone, 3M, and many more.