Process quotes for new clients, and employee verification according to different state laws Responsible for coordination efforts with Accounting and Tax teams to coordinate payroll corrections and amendments Ensuring all aspects of the payroll cycle, including tax, benefits, wage attachment, etc. are processed, reconciled, audited, and transmitted accurately and timely Monitor and implement statutory updates for regulations relating to payroll and time tracking Create custom reports and analyze large amounts of information to support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process

Overall Purpose: Support the business mitigate litigations risks via users protection Additional role to the Customer care Representative duties. Provide frontline user protection support for Sendwave app users. Constantly monitor the domain of App users to ensure protection against fraud-linked losses. Handle outbound calls during my shift Mark scam victims & confirmed fraudster accounts Report all the new or reoccurring fraud trends (Fraud trends) Perform landmark verifications, ID verifications, IP checks, card verifications among other person identification verifications Support users having difficulties using the app or having questions or concerns regarding our services. Demonstrate respect, friendliness, and willingness to help wherever needed.

1. Provide frontline user protection support for Sendwave app users. 2. Constantly monitors domain of App users to ensure protection against fraud losses. 3. Handle the Zendesk inboxes (escalation, HPQ) during my shift. 4. Handle outbound calls for certain clients. 5. Mark scam victims & confirmed fraudster accounts 6. Report all the new or reoccurring fraud trends (Fraud trends) 7. Support users having difficulties using the app. or having questions or concerns regarding our services. 8. Ask person identification appropriately until confident user is okay. * Other duties as assigned

Recruitment, onboarding, and company culture maintenance.

● Recruitment & onboarding of interns. ● Experiment & implement diverse techniques and opportunities to enrol students & freshers for training & internship program ● Work with digital marketing team to host webinars for the students and freshers ● Research and analysis of Modern HR practices like Agile HR

Hurlingham Branch Overall Purpose: Responsible for delivering customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures Sensitized and marketed to clients on the various products of the bank, including; personal internet, mobile, and business internet banking, and encourage them to utilize these services Paid cash against general ledger accounts Handled Foreign exchanges (Purchase or sale) Handled local and international funds transfers Ensured all customers are served promptly Balanced daily transactions Handled customer queries end to end.

Worked on customer case leads and making of calls for requisitions of information that is missing Helped process clients closing balances for reconciliations, reporting, and cheque requests Answered and managed incoming and outgoing calls while recording accurate messages Obtained signatures for financial documents Used the Sybrin, FCR, FCC, and salesforce systems