Manqaging the End user experiance, contract management, POC on the new technology for the end user expriance with the current role

Manging the Contract Management and New project implementation for the end user expriance along with the current role

Managing the L1 team of 160 member's with multiple account/Locations. PROJECT DETAILS : Involved in building the site with 1500 seats & also majorly involved in building the ODC with all the security requirements. Also managing the overall vendor management across 10 locations with 160 resources.

Managing about 3 locations in Bangalore & have a team for about 13. ➢ Team management : Effectively handling a team of 20 member's to ensure smooth operation of IT infrastructure. Helping the team in technical incidents/problems to resolve as per SLA'S. Analyze the team performance on monthly basis. Preparing the SLA scorecard and involved in the service improvement planning and Implementation. Projects Experience : Implementation of helpdesk across all location Implementation of online call logging tool for helpdesk Involved in new lab setup Network infrastructure Involved in setting up offshore development centres for most of the projects

Provided Level 3 Support to offshore client SYMBIAN ODC on Windows Server's platform. The job responsibilities are Remote Administration and troubleshooting Windows NT/2000/2003 Domain infrastructure. Understood and maintained Security Standards for Global service delivery. Strictly following the Service Level Agreement SLA process for giving effective support to the client. Also owning the responsibility of Escalation management, Problem management and Change management process. Troubleshooting escalated Incidents/problems of Windows Server operating system NT/2000/2003, WINS, DNS, and DHCP. Also playing role of a team lead to manage 10 member's team. ❖ Maintaining Windows NT Server's 1. Domain Server's PDC and BDC 2. DHCP Server and Wins Server. 3. Internet Information Server Web Server 4. Performance Tuning for optimum Utilization of the servers 5. File system Management and Configuration of the peripherals 6. Creating/Managing/Customizing of user Accounts and Groups ❖ Maintaining Windows NT Server's FTP Server 1 Installing & Configuring the FTP server. 2 Creating/Managing/Customizing of user Accounts and Groups. 3 Implementing extra security for each user. 4 Performance Tuning for optimum Utilization of the servers. ❖ Administration of the Gauntlet Firewall on Win NT Server 4.0 1. Creation of Security Policies and Mapping the Policies for the appropriate machines. 2. Creation of NAT for the Required IP addresses. 3. Opening the appropriate ports for the specific machines whenever required. 4. Configuration and maintaining the DNS Server on the Firewall. 5. Configuration and maintaining the SMTP Service. 6. Monitoring the logs on daily basis. 7. Performing the backup of the configuration/Logs. ❖ Administration of the Symantec Firewall on Windows 2000 Server/Advance Server 1 Creation of Security Policies and Mapping the Policies for the appropriate machines. 2 Creation of NAT for the Required IP addresses. 3 Opening the appropriate ports for the specific machines whenever required. 4 Configuration and maintaining the SMTP Service. 5 Monitoring the logs on daily basis. 6 Configuration of VPN client by opening the specific ports in the firewall. 7 Configuration and maintaining the DNS Server on the Firewall. 8 Performing the backup of the configuration. ❖ Administration of the Checkpoint Firewall on Windows 2000 Server/Advance Server 1 Creation of Security Policies and Mapping the Policies for the appropriate machines. 2 Creation of NAT for the Required IP addresses. 3 Opening the appropriate ports for the specific machines whenever required. 4 Configuration and maintaining the DNS Server on the Firewall. 5 Performing the backup of the configuration. 6 Configuring/Establishing the Site to Site VPN for customer requirement. ❖ Administration of Exchange Server 5.5 Messaging environment. 1. Installation and Configuration of e-mail Server 2. Creating/Managing/Customizing of e-mail accounts and groups 3. RAS Configuration for Dial Lines. 4. Performance Tuning of the server for the optimum usage 5. Mailbox quota management. 6. Performing the daily and disaster Backups. 7. Performing the disaster recovery of the Server at minimum down time. ❖ Maintaining the LAN and WAN setup. 1. Configuration of the Cisco Routers 2500, and 2600 series 2. Designing and implementing the Static and dynamic routing between the networks. 3. Creating and maintaining the access lists on the routers 4. Installed and configured of the Cabletron Desktop Switches and configuration and management of the VLAN between the departments. 5. Installed and configured Entrasys Gigabit Backplane Switch as a backbone for the LAN connected with the fiber optic cables between the floors. 6. Network Configuration and troubleshooting of the Network Problems. 7 Communication Link Maintenance like ISDN, Point to Point Link and VSAT link. Projects Experience : Name of Project Implementation Of Proxy server at US Office in Herndon Virginia Hardware Compaq Proliant Server Software Windows NT 4.0 with Internet Information Server IIS 4.0 and Win proxy Description Installed and configured the Win proxy remotely by using PC Anywhere Software Installed and configured the Internet Information Server 4.0 for FTP and also configured the Win proxy FTP service. This FTP Service is used to Upload/Download the project - related data over High Speed Point to Point Link between Kshema India and Kshema Virginia This facility is also extended to all customers at US end. Involvement Have done the Installation, configuration and testing of the whole setup, which includes Win NT, IIS 4.0, and Winproxy installation and configuration. Name of Project Implementation of the exchange server site two of the branch office's Hardware HP Net server E 6 Software WinNT 4.0, IIS 4.0, Exchange Server 5.5 Description Installed and configured the WinNT 4.0 server with IIS 4.0 Installed and configured the MS-Exchange servers with Outlook WEB access option. Installed and configured the X.400 Messaging Connector for the Messaging and directory replication. Migrated the mailboxes to the new site. Day to day administration, fine-tuning and optimization of the exchange site'server. Involvement Installation of WinNT 4.0 OS, and X.400 connector, configuration of the replication on MS-Exchange Server, Migrated the user mailboxes to the new site's, and tested the whole setup Name of Project Implementation of 2Mbps point to point Leased Line from Corporate office to Branch Office Hardware Cisco 2600 Series router and RAD Modem. Software Description Installation of Cisco 2600 router Configuring the router to establish the Routing between Corporate and branch office This Link is used as a Point to Point Link for replication of MS-Exchange Server and for FTP purpose. This Link is also used for VPN connectivity Involvement Router configuration and VPN Configuration Name of Project Implementation of 128K VSAT Link from Corporate office to US Branch Office Hardware Cisco 2600 Series router Software Description Installation of Cisco 2600 router Configuring the router to establish the Routing between Corporate and branch office This Link is used as a Point to Point Link for replication of MS - Exchange Server and for FTP purpose. Involvement Link testing and monitoring, Router configuration and Exchange server replication Name of Project Implementation and Administration of MS-Exchange Server Hardware HP Net Server E60 Software Windows NT 4.0, MS-Exchange Server 5.5 and IIS 4.0 Description Installed and configured the WinNT 4.0 server with IIS 4.0 Installed and configured the MS-Exchange servers with Outlook WEB access option. Configured Internet Mail Service component on the exchange server to allow the internet mailing. Day to day administration, fine-tuning and optimization of the mail server. Involvement IIS 4.0 configuration, fine-tuning, optimization, mailbox creation Name of Project Firewall implementation Hardware Compaq Proliant server Software Checkpoint Firewall NG FP3 Description Installation of Checkpoint firewall NG FP Configuring the firewall for trusted and un trusted network Creating Security policies and mapping the policies to the respective pool of IP Address. Configured the Site to Site VPN. Creating Network Address Translation for the internal IP's Configuring Authenticated access from outside Kshema network. Regular backup of the firewall configuration. Involvement Installation, configuration and administration of the setup Name of Project Implementation of Total network infrastructure between Kshema ODC and SYMBIAN UK Hardware Cisco 4006 switch, Checkpoint firewall, BDC & Netback up Server Software Checkpoint Firewall Description Had been to London for training for about 10 days Configuring the firewall according to SYMBIAN standard. Configured the switch and created the VLANS Configured the Site to Site VPN. Configured the DHCP, DNS and Wins Regular backup of the server configuration. Involvement Installation, configuration and administration of the setup ➢ Offshore Windows support to the client : Supporting offshore clients on Windows platform, Responsibility is to take all the escalated server severity calls at Level 3 and connecting remotely servers through Terminal server, Dame Ware and troubleshooting Incidents and of Windows NT/2000/2003, Active Directory, DNS, DHCP, WINS.

. Managed Windows NT Server in PDC working models with more that 300 workstation. . Installed, supported and administered Windows Server's and Workstations providing custom. . Configuration for better application performance. . Managed user accounts, security implementation, server back-ups and restoring files. . Perform software support for Windows98/NT workstations, including all Office applications. . Preparing and deploying images of Desktops and Server's using Norton Ghost 6.x Software.

. Responsible for building and troubleshooting IBM XT/AT/386/486 compatible computers. . Installed, upgraded and configured new computers, software, printers, modems, storage peripherals, computer-related supplies for various channel partners and clients.