Support Telesales Officer (TSO) and monitor the quality of phone call such as recordings, handling objections and communication Aware about every promo that company provide every month Leads and guiding sales team about product knowledge Provide motivation to representatives through individual contact, goal setting, set a meeting (weekly or monthly) or briefing (daily) Make sure all TSO (sales) meet their target by monitoring, coaching and training them properly Review every month for under-perform TSO and help them to grow Help the operations team so that every customer will be handle according to SOP Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Supervise daily operational activities for Car Insurance Telesales Division, encourage and guide my team to meet daily, weekly and monthly target. Motivates and Develops low performance telesales in one-on-one communications to help them grow better as sales. Help solving major and minor problem regarding Car Insurance matters, also make a special team and call them "The Striker"

Not only supervise Insurance Telesales and motivates them to meet the target but also have to meet my own target.