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Andiyansah
Team Leader at GOJEK
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Andiyansah

Team Leader at GOJEK
Experience service specialist with a demonstrated history of working in the internet industry as a Team Leader. Become a Trainer Team Supervisor at a transportation apps services company. Often help a company in making promote videos as direct, cameraman and editing videos.
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PT. CONCENTRIX SERVICE INDONESIA
Jakarta, Indonesia

Featured Resume

Uploaded on Apr 18th 2024
Last updated on May 5th 2024

Professional Background

  • Current status
    Unemployed
    Ready to interview
  • Profession
    Customer Service Manager
    Customer Service / Support
    Content Creator
  • Fields
    Information Services
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Word
    PowerPoint
    Excel
    Google Drive
    Microsoft Office
  • Languages
    English
    Intermediate
    Indonesian
    Native or Bilingual
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    Administrasi
  • Desired work locations
  • Freelance

Work Experience

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Team Leader

Sep 2019 - Dec 2023
4 yrs 4 mos
Jakarta, Indonesia
Pada tanggal 19 September 2019 PT Gojek Indonesia mengalihkan sebagian besar karyawannya pada BPO yaitu PT Concentrix Indonesia. Disini saya masih bekerja dibawah perusahaan gojek dan masih menjadi Team Leader Customer Service yang memimpin sebuah tim member sebanyak 20 orang agent, tugas disini juga masih sama seperti pada perusahaan sebelumnya yaitu memastikan agent bekerja dengan baik sesuai SOP perusahaan, harus memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error, dipercaya sampai akhir Desember 2023.
Logo of the organization.

Team Leader

Dec 2014 - Sep 2019
4 yrs 10 mos
Jakarta, Indonesia
Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari 20 orang agent, memenuhi target KPI dalam penilaian tim meliputi score Complience Fatal, Average Handling Time, Production Hours, CSAT/DSAT, dan Critical Error/Non Critical Error. Memastikan agent bekerja dengan baik sesuai SOP perusahaan. Memberikan update materi briefing, training dan rollplay kepada setiap agent.

Education

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