• Conducted user research to prioritize goals and conceptualize solutions to streamline the complex Suspicious Activity Report (SAR) workflow. • Collaborated extensively with data analysts to uncover data insights, utilizing visualizations to help users make data-informed decisions throughout Anti-Money Laundering (AML) investigations. • Established a comprehensive EMQ web app design system, fostering brand identity and ensuring consistent visual and interaction patterns. • Delivered high-quality, attention-to-detail UI and design documentation to ensure frictionless implementation. • Facilitated design critiques and sharing sessions to cultivate a thriving design culture and drive continuous improvement.

​• Led heuristic audits for XenMobileTM products, enhancing visual aesthetics and improving usability holistically. ​• Engaged in user research and usability testing throughout the product lifecycle, ensuring user goals were aligned and resolved. 
 ​• Collaborated cross-functionally throughout the product lifecycle, encompassing requirement scoping, wireframing, and final design deliveries across multiple XenMobileTM apps. ​• Participated in hackathons to reimagine the future product experience, earning "Best Product Demo" recognition at the 2016 and 2017 Citrix TechFairs.

​• Provide visual directions in a complete redesigned Avira US homepage. The objective is to enhance the user-centric web experience and improve product download/conversion rate. Collaborate seamlessly with the marketing team on data analysis and usability testing to achieve the best solutions. • Work with the design team on Avira US website rebrand and was responsible for product app and marketing icon creations. • Create wireframes and interface designs for Avira products as well as product marketing pages from desktop to mobile devices. • Create product prototypes and perform usability testings to collect live results and feedback.