Assist teams in understanding their roles and responsibilities when migrating different components of the William Hill infrastructure, and lead communication with Software Development and Engineering managers.Increase the ability of individuals and teams to identify, prioritize, and learn from critical business-impacting incidents caused by rapid changes in technology, and provide better quality assurance on problematic software products. I significantly assisted the transition from William Hill on-premises to Amazon Web Services. In order to build trust among key stakeholders, I used technology to standardize staff training for newly developed software products.

Responsible for all major incidents reports, including contact information, technical diagrams, and post-incident reviews, ensuring that the incident response and management processes are followed across the DevOps and service delivery teams. Manage third-party suppliers and vendors effectively, ensuring that support and commitment are provided to major incidents, and when necessary, escalating the issue to senior management.

Formulated a successful project plan for server cluster migration. Configuration, administration, and support of Windows servers and Microsoft operating systems. Active Directory administration and migration to Office 365. My responsibility was to ensure that the progress of the project was accurately reported to the project manager in a readable and accessible manner.

Review, revise, and execute change management requests as required. Perform random site audits of technical equipment as needed. Provide daily updates to senior management on the progress of the third party. Act as a point of contact for contractors or external suppliers. Communicate technical issues and Amazon standards. Ensure that the change in services is implemented and documented. This includes hardware replacements as well as enhancements. Audits of network and security equipment Represent the IT department at site meetings and conference calls