Sep 2018 - Present
Company Name :- INDIABULLS CONSUMER FINANCE LTD,PUNE
Job Designation : Operations Officer (Pre & Post disbursement process of Business & Personal Loan)
A] Operations Department :- An operations officer is responsible for all administrative functions, including operations, management, process improvement ,verifying & checking kyc documents,identifying various compliance issues and strategic planning & development.
Being the first person verifying pre & post disbursement documentation completion & compliance of all conditions including the sanctions terms & conditions stipulated on deals.
Entire loan operation activities.co-ordination with sales team (RSM) & co-ordinator.
Must have end to end knowledge & work experience into loan processing.
Must have experience in loan disbursement,documentation,checking &verification personal,business loans.
Maintenance of TAT,compliance with policies & procedures.
File screening & LAN generation,depth understanding of operations process & policies.
Checking & verifying the all documents related to business & personal loans.
Disbursement cheque handover to customer after defferal clearance.
Responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure,stationary (operations & admin).
Delivering rate approvals,commercials & sanctioned conditions other critical SLA deliverables for loans.
Maintain TAT from file received to dispatch,disbursement & payment done to customers.
SPDC entry in CRM system after disbursement within TAT.
Preparing relevant disbursement documents pertaining to case & providing to sales team within timeline & accuracy to ensure first time right process.
Ensuring correctness of stamp duty collected for cases as per state stamp act 1958.
Actively involved during audit of cases & ensuring all queries of auditors are properly solved with satisfactory audit result.
B] Customer Service Department:- Customer service is the process of ensuring customer satisfaction with a product or service.customer service should be a one-stop endeavor for the consumer.To avoid complicating an existing problem,employees need to have the latest & most accurate information about products & company policies. 1.] Recommend potential products or services to management by collecting customer information & analyzing
customer needs.Collect payment from customer related to FCL,EMI payment through Cash,DD,CHQ only. 2.] Handle complaints, provide appropriate solutions & alternatives within the time limits . 3.] Keep records of customer interactions, process customer accounts and file documents. 4.] Customer foreclosure chq handover to CMS team & to maintin daily MIS tracking record of foreclosure. 5.] ECS & Swapping Process related information provided to customer. 6.] FCL amount received from collections & customers. After FC amount received NOC handover to customers. 7.] Personally investigate the customer process related requirements NACH mandate /Chq updation.
8.] TDS refund process documents send to HO team.Vault Key custodian & FRFC key custodian. 9.] FCL,NOC,SOA & Repayment handover to customers. Daily customer service tracking MIS send to manager.