Bizom is a Retail Intelligence Platform automating retail supply chain using SFA, DMS. Used by over 550+ enterprises and approximately 200,000K+ users in India, South East Asia, Middle East, Africa and North America. The platform reaches 1 in 3 retailers (that's 5 million retailers!). • Research and identify new business opportunities - including new markets, growth areas, trends, customers - or new ways of reaching existing markets • Seek out the appropriate contact in an organisation • Generate leads and cold call prospective customer • Foster and develop relationships with customers/clients • Understand the needs of the customers and be able to respond effectively with a plan of how to meet these needs. • Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business • have a good understanding of the businesses' products or services and be able to advise others about them • Creating a sales pipeline • Showcase the solution to the prospects • Developing quotes and proposals for prospects. • Discuss promotional strategy and activities with the marketing department • Keep abreast of trends and changes in the business world

Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. Developed key operational initiatives to drive and maintain substantial business growth. Conducted target market research to scope out industry competition and identify advantageous trends. Assisted with marketing strategy creation and advertising initiatives to better promote facility to public. Enhanced operational efficiency and productivity by managing budgets, accounts. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Increased profits by assessing effectiveness. Liaise with clients to find out their exact event requirements Manage and coordinate suppliers and all event logistics (for example, venue, catering, travel). Manage a team of staff, giving full briefings Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget. Organise facilities for car parking, traffic control, security, first aid, hospitality and the media. Manage all pre-event planning, organising guest speakers and delegate packs. Research opportunities for new clients and events. Produce post-event evaluation to inform future events Oversee the dismantling and removal of the event and clear the venue efficiently Make sure that insurance, legal, health and safety obligations are followed

Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention. Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures. Designed and conducted diagnostic protocols to detect and verify faults via remote testing methods. Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Prepared product performance reports by collecting data on customer feedback and reported failure rates. Devised solutions to operations issues related to systems and software, working closely via phone, email, live chat and web teleconference. Configured hardware, devices and software to set up work stations for employees.