I am Ashish Bilapatte. I am having 1 year and 7 month experience in Technical Support/IT Support/Desktop Support. I resolved clients/users problem through email chat, remote support using ticketing tool and sometimes attending at users desk. I have done installation and troubleshooting of OS, MS Office, Antivirus, Adobe Acrobat, installation of local or network printer and their troubleshooting, users account create or delete, password reset/unlock, outlook configuration, backup of .PST files and troubleshooting. Making inventory of IT Assets like PCs, printers, scanners and other network devices. Windows update and patches update, data backup of PC, Blue Screen Of Error(BSOD). Video Conference(VC) handling.