• Frequently worked as a "Charge Nurse" on our night-shift, supervising anywhere from three to four other Registered Nurses, and oversaw the collaborative care of a maximum of eighteen patients.
• Strong ability to multitask, as I frequently took a three to four patient assignment while working in the Charge Nurse role.
• Collaboratively worked with physicians to start the discharge planning process at the point of admission or post-operative transfer.
• Delivered high quality, safe, and consistent patient care.
• Continuously worked on improving my nursing skill sets while simultaneously taking a customer service approach towards patient care; This helped improve patient satisfaction levels with their overall hospital stay.
• Worked closely with social workers to navigate, negotiate, and dispute unexpected or additional health care costs.
• Took part in an administrative assistant role when I was not working as Charge Nurse.
• Directed patients' and their families or caregivers to additional cancer and health care treatment resources.
• Navigated through constructive criticism, positive feedback, and patient suggestions to research ideas on how to improve our nursing unit to better satisfy the patient during this difficult time in their life.
• Learned and demonstrated how to maintain emotional, personal, and physical composure during highly stressful medical emergencies.
• Ensured that the patient and his or her family were always kept up to date as to what the healthcare team was doing.
• Answered questions accurately, confidently, and in layman's terms to ensure patient and family involvement and understanding. If I was unsure of a question or answer, I quickly knew where to research or gather information to provide timely and accurate information.