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Avatar of Baiq Resti Ayu.
Baiq Resti Ayu
Customer Care Officer
ProfileResume
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Baiq Resti Ayu

Customer Care Officer
I’m a professional customer support with over 6 years experience in providing excellent customer support and building customer loyalty,social media marketing.
Global Money Express
High School

Professional Background

  • Current status
  • Profession
    Customer Service / Support
  • Fields
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    None
  • Skills
    Akuntansi
    Word
    powerpoint
  • Languages
    English
    ・
    Intermediate
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Full-time
    ・
    Not interested in working remotely
  • Desired positions
    Customer Care Officer
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Customer Care Officer

Global Money Express
Jan 2019 - Present
• Personally focus on assisted indonesia customers (register account ,solved the issues) • Assisted customers from another country • Responds to all inquiries quickly less than 5 minutes in social media company (Live chat,Call, Facebook, Instagram and Whatsapp) • Increasing social media visits to 100% • Increasing product reaches monthly and yearly targets

Customer Service ( Administrator )

PT. FEDERAL INTENATIONAL FINANCE
Oct 2015 - Nov 2019
・
4 yrs 2 mos
• Personally focus on assisted indonesia customers (register account ,solved the issues) • Assisted customers from another country • Responds to all inquiries quickly less than 5 minutes in social media company (Live chat,Call, Facebook, Instagram and Whatsapp) • Increasing social media visits to 100% • Increasing product reaches monthly and yearly targets

Customer Service

PT Astra International Tbk
Jan 2015 - Oct 2015
・
10 mos
• Assisted the customers directly in office • Promoted and allocated the details of products to customers • Attended promotional each events for products • Created sales reports

Sales Woman ( SPG)

PT Djarum International Tbk
Aug 2014 - Nov 2014
・
4 mos
• Promoted product to customers • Increasing product reaches monthly targets

Education

High School

High School Diploma
・
Engineering, Computer Science
2011 - 2014