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Benni Suparlin
Berkuliah di Universitas Riau
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Benni Suparlin

Berkuliah di Universitas Riau
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Khairospedia & Belajar Bisnis Digital
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The University of Riau
Limapuluh Kota, West Sumatra, Indonesia

Professional Background

  • Current status
    Employed
  • Profession
    HR Development, Training
    Customer Service Manager
    Sales Specialist
  • Fields
  • Work experience
    6-10 years relevant
  • Management
  • Skills
    Communication
    Sales & Marketing
    Sales & Customer Service
    People Development
  • Languages
    English
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Part-time
    Interested in working remotely
  • Desired positions
    Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
  • Desired work locations
  • Freelance

Work Experience

Freelancer, Bisnis Online & Affiliate Marketing

Jan 2021 - Present
Lima Puluh Kota Regency, West Sumatra, Indonesia
>Manage social media (Facebook, Instagram, Tiktok) at Khairospedia & Belajar Bisinis Digital (plan, create, and post content). >Creating promotional content for all products (books & digital products) >Managing the Khairospedia Collection Shop at Tokopedia >Do some freelance activities such as blasting databases through the WBS pro application (for automotive company), writing articles in Warta Perkantas & Qureta, and collaborating on book writing.
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Trainer & Customer Care Manager

Aug 2018 - Dec 2020
2 yrs 5 mos
Pekanbaru City, Riau, Indonesia
>Fully responsible for all sales force training activities (planning, implementing, and reporting all activities) >Manage and review all activities for the Customer Care Team (Customer Service Officer & Customer Relation Officer) >Responsible to ensure customer satisfaction in the company (handling complaints, and manage all suggestions from customers) >Proactively to educate the sales & after sales division to strive for customer satisfaction >Achieved the top 3 of Best Customer Day Event, by Suzuki Indomobil Sales (2020)
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TFT (Sales Trainer)

Apr 2016 - Jul 2018
2 yrs 4 mos
Pekanbaru City, Riau, Indonesia
>Plan and execute the sales force training activities (in class training, weekly roleplay activities, and e-learning) every month according to the sales force grade. >Monitor the implementation of e-learning monthly, and ensure that the implementation reaches 100% >Reducing turn over the new comer sales force (under the national rate <25%) >Input & upgrading the result of sales force training in the Manpower Management system >Conducting a needs analysis on training materials for manpower sales force development and also developing training materials to make more interesting & relevant >Collaborate with HRD to carry out the recruitment process starting from selecting applications, interviews, or conducting Forum Group Discussions >Achieved the 3rd Best Trainer in the Suzuki Victorious Contest, by Suzuki Indomobil Sales (2017)
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PIC Team Marketing Executive

Jul 2013 - Mar 2016
2 yrs 9 mos
>Planning and execute sales & marketing activities such as personal visits, exhibitions, promotions through media, and call activities for the team, to achieve team sales targets >Review and evaluate marketing activities with the team daily, weekly and monthly >Reporting the final results of all activities
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Marketing Executive

Oct 2010 - Jun 2013
2 yrs 9 mos
Pekanbaru City, Riau, Indonesia
>Carry out sales & marketing activities such as personal visits, exhibitions, promotions through media, and call activities to get prospects and achieve sales targets >Make offers to the other companies to get fleet sales >Achieved the 2nd best sales force PT AI-DSO Pekanbaru (2012)

Agronomist

May 2010 - Sep 2010
5 mos
Pekanbaru City, Riau, Indonesia
>Build communication and partnerships with farmer groups, then conduct scheduled education about agriculture, specifically about oil palm. >Hear complaints and problems from farmer groups and then take further action on these problems after have a discussion with the supervisor. >Recommending the suggestions products (company's products) to solve their problems.

Education

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Agroteknologi
2005 -