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Organized, motivated and friendly worker with professional communication skills. Detail- oriented and able to learn new tasks quickly and effectively. A reliable worker motivated to maintain customer satisfaction and contribute to company success.

Pattimura University

Receptionist & Night Auditor

Yeremia Berni Kakisina

The Natsepa Resort and Conference Center

Guest Service Agent

•    To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience 
•    To process all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times
•    To deal with guests request to ensure a comfortable and pleasant stay 
•    To assist in dealing with customer complaints in an effective and corteous manner, providing or seeking solutions as quickly as possible 
•    Responsible for accurate and efficient accounts and guests billing process 
•    To undertake general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area 
•    Checks front office accounting records for accuracy and on a daily basis, summarizes and compiles information for the hotel’s financial records 
•    Tracks room revenue, occupancy percentages and other front office statistics 



•    Monitoring and ensuring the timely delivery of baggage 
•    Accurately matches found items againts claims

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