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Customer-oriented; Sales-driven; Communicative
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Over 5 years of professional experience in the Hospitality industry. Experienced in Business Development and Operations Management.

Managed front-line operational departments with patience and guidance. Familiar with both independent hotels as well as chained hotels.

Developed Sales and Marketing revenue, experienced in cross-functional operations coordination and optimization. Proven skills in communication and customer service.
Enthusiastic in the hospitality & tourism industry.
Love to travel and dine wherever I go, to learn and enjoy while living.



Fairleigh Dickinson University

National Cheng Kung University

Business Development Manager/Operations Manager

Betty Hsu

The Mansion at Glen Cove

Operations Manager

-Oversaw and directed operations departments and facilitate cross-functional communication and coordination  
-Developed, implemented and optimized standard operating procedure (SOP) in line with department needs
-Provided guidance and supports to staff to deliver quality services & products and received 25% more positive feedbacks
-Monitored department budgeting, planning and auditing with significant reduction of 50% inventory & 30% overhead 
-Heavily involved with product promotions in sales, marketing, advertising and digital strategies


-Cultivated deep understanding of client base, competitive set and analyzed market segments of the portfolios
-Strategized sales action plans among the corporate, leisure, group, incentive and wholesale markets 
-Collaborated with KOLs, news media and travel associate to promote products with an increase of new leads by 23% 
-Expanded a diversified client base including filming crews, airline distressed groups and overseas tours
-Maximized revenue from OTA channels by managing rates & inventory
-Managed and optimized business development processes based on operational budgets and sales action plans
-Implemented and optimized products onboarding and cooperated with associate departments to coordinate details


Business Development Manager

-Achieved sales targets on schedule; Exceeded sales revenue by 15%, compared to STLY
-Handled international key accounts with over $1 million group sales revenue generated annually
-Increased client base and cultivated relationship with clients
-Performed excellent people skills to client inquiries & feedback
-Analyzed potential markets and tracked sales performance & status reports

Wyndham Hotels and Resorts

Operations Specialist

-Managed Chairman’s instrumentational equipment, documentation and departmental budget of total worth over $200,000
-Planned and organized The East Asia Mechanical & Aerospace Engineering Workshop with 60+ attendees from 4 countries
-Managed a heavily changing calendar of chairman and arranged weekly and annual meetings of an average of 15 attendees
-Supported the Chairman in managing the daily operations and long-term goals of several programs

Betty Hsu’s posts