Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Mentored and guided employees, ensuring all were trained in product knowledge and capable of performing assigned duties.
Provided leadership, direction and development of team.
Coordinated with team members to ensure requests and questions were handled appropriately and timely.
Documented employee accidents and disciplinary actions.
Worked with General Manager to resolve operations problems and improve operations.
Devoted to being punctual and consistently arrived to work ready to start immediately. Arrived early and stayed late when necessary.
Initiated timely response to emails, voicemails and written correspondences. Daily total approximately 50.
Identified staffing needs and communicated to General Manager and human resource department to initiate recruitment and training of new staff. Interviewed potential candidates.
Led continuous quality improvement program, monitoring accuracy and errors.
Used database to research, gather, analyze and present data.
Monitored all inbound activities, including LTL shipments, container shipments, receiving, returns, replenishments.