*Prepares Daily reports that may include the number of students are trips I was work, mileage, knowledge of fuel consumption * Maintains order among students doing trips to ensure their safety * Applies effective communication to all pastors to ensure a smooth ride * Provides support to staff, unit, directors, and transportation supervisor.

* Successfully handled an average of 85 customer inquiries and complaints per day with a 94% customer satisfaction rate * Maintained a knowledge base of the evolving, product offerings and improve customer retention by 8% by proactively recommending new product to existing customers * Analyzed and provided support with billing issues to internal teams for review or correction with business and QA teams * Knowledgeable in every aspect of work duties, performing with energy & enthusiasm to create an enjoyable environment for customers *Skillfully updated customers records while interacting with customers across email, phone, and chat.