Shan Hai Map (北京山海图科技有限公司) is a B2B consultant company, specializes in providing services to Chinese companies growing overseas, headquarter located in Beijing, China.
Day to day tasks:
• Led weekly meetings between Quality Control and the Customer Service Departments for weekly work reports
• Checked the accuracy and correctness of the services provided by the company to ensure final product quality is consistently maintainted and improved in order to prevent complaints
• Ensured every single client’s and company’s checklists had no mistakes, from the departments of Customer Service, Market Research, Business Development, Finance Accounting
• In charge of and creating survey templates and to obtain client’s data as evidenced by business and growth through customer feedback/satisfaction surveys
• Wrote daily work reports for the supervisors to evaluate day-to-day tasks