Working as End User Service L3 Support Administered Active Directory user accounts by creating, modifying, deleting accounts as needed. Monitored system performance to ensure availability of services to authorized users. Configured and managed virtualized environments using VMware vSphere or other technologies. Developed scripts in order to automate administrative tasks such as patching cycles or user account provisioning. Resolved escalated tickets from internal clients regarding connectivity or application issues impacting end-users productivity. Conducted regular maintenance checks on systems in order to ensure optimal performance levels are maintained. Provided in-person and remote IT support for all company-wide locations. Developed strategy to define project objectives and requirements. Implemented security patches via SCCM Software Updates feature for various versions of Windows OS. Managed software distribution policies within SCCM environment to ensure compliance with corporate standards. Generated detailed reports from the System Center Configuration Manager database regarding applications deployed in the network. Provided technical assistance to end-users during migrations from legacy systems to Windows 10 via SCCM. Monitored system performance metrics related to SCCM operations, including disk usage and CPU utilization. Troubleshooted application deployment failures by investigating log files generated by the client computers. Conducted regular patching and software updates on servers and workstations using SCCM. Assisted with developing processes and procedures related to system administration tasks in a Windows environment. Performed periodic maintenance activities such as running hardware and software inventory scans, updating client information. Designed configuration baselines to ensure that all machines are configured according to company policy. Investigated hardware inventory issues and resolved them by troubleshooting WMI classes and registry keys in SCCM console. Promoted continuous improvement for IT governance processes.

Working on Service-Now ticketing tool Creating and Configuring Virtual machines on ESXI 6.0 using predefine templates Hands on experience in VM horizon environment Deploying patches and applications from SCCM Alerts monitoring related to servers and workstations vulnerabilities Collaboratively work with IT-security team on vulnerabilities Hands on experience on Symmetric Endpoint Services Deploying images and packages using LAN Desk application Hands on experience IAM (Incident Access Management) Remote support on Citrix and Horizon connectivity issues Power shell scripting Hands on experience on O365 Hands on experience on Active Directory services Rapid Recovery Services (VM Backup Services) Com vault backup services Configuration of cisco VOIP phones using CUCM and CUCA Configuration and Troubleshooting of Mobile devices on Airwatch and Intunes.

Site Hyderabad Assisted in installation of Data-centre equipments such as HP ProLiant DL380 Gen9 Server and configured with Dual processor, RAM and Redundant fan. Installed Windows Server 2012 R2 and connected to existing domain. Installed File Server and configured DFS & FSRM. Configured Raritan Console and connected all Network Gears for direct access. Installed Access points for WI-FI users. Assets management and Vendor Co-ordination on procurement. Site Bangalore Roles & Responsibilities Worked on Service-Now ticketing tool. Deployments of Asserts for new Joiners Conducting IT Induction and demonstrating about IT policies of Organization. Attenuation towards to backup alerts and Network Alerts Worked with ISP’s for Lease line issues. Resource Monitoring using Solar-Winds. Co-ordinating with vendor’s on new procurement. Handling issue related to L1 & L2 on Network, Desktop and Server. L3 Experience on Active Directory and Replication issues. Installation and troubleshooting of Oracle Vm’s on user laptops/Desktops Patch Management using WSUS including Hyper Visor 1 & 2. Managing Network Printers. Hands on experience on ESXI 5.5 Installation and Configuration. Adding VM’s to Inventory, Moving VM’s from one data store to another Data store using V-Motion for maintenance. Configuration and troubleshooting of Two-Factor authentication such as DUO. Hands on experience on configuring and deploying OS using WDS on Laptops and Desktops. Installed and Configured Policy in Sophos Endpoint Securities. Hands on Experience on SEP AV Console. Unblocking of Sophos Safeguard Workstations and Recovery data from encrypted HDD/Crashed HDD. LAN and WAN troubleshooting, TCP/IP, SSH Resolving VPN issues related to various clients. Configuring golden Image on RD broker and publishing clone to end users. Worked with NOC team for the new client onboard. Creating Users accounts, Security groups in Active Directory. Experienced on CISCO CUCM and VOIP equipment. Experienced on Air watch agent installation on various mobiles and granting permission from Console. Mailbox creation on Exchange server and activated license on Office 365. Experience in troubleshooting Skype and outlook Issue. Delete or resetting user accounts in AD. Assisting development team in Linux configurations. Participated in IT- team meetings and Change Managements.

Worked on Amazon ticketing tool Installing SCCM Windows Image Resolving Problems related to desktop and laptops Resetting password and user accounts through AD package tool in Windows 7 Troubleshooting HP and Zebra Printers Installing and configuring Network printers. Monitoring Networks and interacting with various departments Vendor Management, Assets Management, Incident Management & Change Management. Participating in IT team meetings. Troubleshooting and installing applications through RAP Troubleshooting of RF and Honeywell scanners Re imaging of X-terms Outlook configuration, backup and troubleshooting Troubleshooting, Unlocking and resetting of gem alto tokens and CISCO VPN Supporting to Amazon employs from different sites. Documentation & submit of D2D report to IT Manager. Data Backup from crashed HDD. Maintenance of Server Room. Having good experience in Hardware Asset Management

Working on CRM. Closing & Raising SR not beyond SLA. Handling outbound calls. Configuration and Installation of 4G routers and dongles. Upgrading firmware. Working with network department. Remote support to customers. Resolving VPN issues of IT Organizations. Supporting to Sales department. Providing demo’s on 4G services. Conduct training sessions & support to juniors FME’s Updating D2D SR’s data status to manager.

Installation of Operating systems Windows XP/Vista/7/8 and Linux. Troubleshooting of Windows OS Installation & Troubleshooting of various applications. Installation and upgrading of all device drivers. Installing & Troubling shooting of Printers Installation of Antivirus MacAfee/Quick heel/Symmetric/Avast/Kaspersky/AVG. Installing & Configuring Windows 2008 r2 Server as per the client requirement. Sharing Files & Printers Remote support (Team viewer/Ammi) Configuring DSL/ADSL and Wi-Fi routers. Configuring VLAN in switches. Assembling and Dissembling PC/Laptop’s Data recovery from corrupted HDD L1-L3 Support. Outlook POP/IMAP

Create and manage computers, users and group accounts in an Active Directory environment. Configured automatic updates for network clients by using Group Policy. Responsible for imaging and deploying Troubleshooting hardware issues of desktops and laptops