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Scrum Alliance

“𝘼𝙜𝙞𝙡𝙚 𝙡𝙤𝙫𝙚𝙧. 𝙄𝙢𝙥𝙡𝙚𝙢𝙚𝙣𝙩 𝘼𝙜𝙞𝙡𝙚 𝙩𝙚𝙘𝙝𝙣𝙞𝙦𝙪𝙚𝙨 𝙩𝙤 𝙢𝙖𝙣𝙖𝙜𝙚 𝙢𝙮 𝙙𝙖𝙞𝙡𝙮 𝙡𝙞𝙛𝙚.”
· 7 years of product/project manager experience in software development
· 3P skill which includes Project/Product/People management
· Familiar with both Agile and Waterfall development processes on web/app
· Familiar task prioritize methodology
· Strong communication skills with c-level/developer/designer
· Extensive working experience on international projects
· Small business owner. Led over ten-person team 
· M.B.A/Certificated Scrum Master
· Career mentor on Sofasoda 
· NFT creator on OpenSea

IELTS Englisch Program and Mandarin Teacher

University of Wollongong in Dubai

NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY

Project & Product Manager | Scrum Master | Cross-boarder Remote Management | Building product let world better 👩🏻‍💻🌎🚀🚀🚀

張道芳 Jessie Chang

Ubiquiti Inc.

Project Manager (International Fully Remote PM)

Responsibility:
· Responsible for OS release management and Design System.
· International remote development which includes Latvia, China,
Taiwan, USA, and Sweden...etc.
· Multiple projects across multiple teams simultaneously.
· Report directly to C-level manager. 

Accomplishment:
· Implement Agile development process into the team.
· Cross borders/time-zone management, always meet the schedule.
· Developing the first design system in the company to align product design and improve development efficiency.

Ｗebsite: healyou.io
Responsibility:
· The side project which is about the online therapy platform
· Product strategy and business development.
· Lead 10 members which include 5 developers, 1 designer, 1 marketing,1 PM, and 1 therapist.

Accomplishment:
· Top 3 online therapy platforms in Taiwan.
· Launched the product within 6 months and gained 100+ users from Taiwan, Europe, and the United States.
· Collaborated with 7 consulting firms for product development and growth, including user experience design and marketing.
· Conducted user research and analyzed feedback to improve the product and enhance user experience.
· Managed social media accounts and achieved a growth rate of 1100% on Instagram in one year.

聊心茶室 HealYou 

Founder / Product Strategy

Responsibility:
· Responsible for payment integration and subscription product optimization for Shopline, an e-commerce platform provider.
· Successfully integrated payment gateways for different countries and currencies, including ECPay and Stripe, to support the needs of the users.
· Collaborated with development teams in Hong Kong and Guangzhou to ensure seamless cross-border management and product delivery.
· Conducted user research and data analysis to identify and prioritize product features and improvements.
· Worked closely with the engineering team to define technical requirements, manage project timelines, and ensure timely delivery of products.


Shopline Inc.

Senior Software Product Manager

Responsibility:
      • Responsible for managing the Rail project’s product development and performance optimization. (JP/CN/TW/EU/VN)
• Responsible for resource allocation, risk management, requirement evaluation and people management.
• The project includes app-based, web-based and system-based.
• Leading a sprint team of 20+ internal members as Scrum Master to deliver new releases with high-quality and stable features every two weeks.
• Working closely with the product management team, engineer, designer, operation team and subsidiaries.

Accomplishment:
• Building the first scrum process flow and keep optimization.
• Launching 5 key projects in the first 3 months, which increasing web traffic by 30%.
• The 1st app project using the Flutter framework in Klook.
• Refactoring internal system with 3rd party. (EuropeRail)
• Working with Zendesk as a product manager to optimize the support features.

Klook Shenzhen (UK Co.)

Senior Project Manager/Scrum Master

Responsibility:
• Responsible for project GOGOR ebike app development.
• Developed app features from brainstorming stage to development
stage
• Collaborate with Frontend/Data Analysis/Hardware/Design/ Marketing team to develop the program.
• Worked closely with CPO and product lead

GOGORO INC. (TW Co.)

Product Manager

2018
Multimedia Software Product Manager
Responsibility:
• Responsible for products from brainstorming to publishing
• Project included Moments, Video Station, Audio Station etc.
• Contributed to the development of the overall product strategy,
product feature and quarterly roadmap.
• Developed features (app-based/web-based) from 0 to 1.
• Worked closely with engineer, designer, marketing, support, sales
team and subsidiary.
• Conducted data analysis, competitor analysis, user interviews before development.
• Planed and prioritized product features, wrote product spec and defined requirements.
• Designed UX flow and wireframe for app features.
• Published the mobile apps on App Store, Google Play, Amazon and
China mobile app platform. (Baidu, Xiaomi, Tencent and Huawei)
• Held the presentation for Internal training and promotion.

2017
Release Manager/Security Product Manager
Responsibility:
• Responsible for new OS release management/published OS enhancement & maintenance/ security product development.
• Projects included DSM 6.2 global release, Bounty Program, Security Incident Response, Web Station, Certificate Center etc.
• Managed multiple projects across multiple teams simultaneously.
• Produced product life cycle and internal release flow
• Owned and Managed for the product life cycle from strategic planning, launch, post launch tracking and ongoing product management, enhancement.
• Collaborated with subsidiaries to solve critical/severe issues.
• Prepared web & marketing content/user’s guides/product advisories/press release.

Accomplishment:
• Made the first software and security product maintain life cycle.
• DSM 6.2 is the most stable OS ever. No critical issue so far.
• Created the security incident response flow with security team.
• Led the company to join the world-class security organization.
• FIRST
• MITRE
• Arranged resources to solve serious security problems. (The best in
the same industry)

SYNOLOGY INC.  (TW Co.)

Responsibility:
• Responsible for database maintenance, and provide technical support to the customer 24/7.
• Developed programs, rules and scripts using Linux and MySQL for Telecom management solutions & system integrations.
• Maintained customer relations.

Accomplishment:
• The best year of customer relationships over the years; Let company successfully renew the contract.

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