-Assist our online community and help resolve inquiries to one leading social media platform in Trust and Safety eld. - Be aware of the client’s products and community standards. - Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content. - Review reported content (video, images, etc) and respond to user inquiries with high quality, speed, empathy and accuracy. - Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users. - Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site. - Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site. - Recognize trends and patterns, and escalate issues outside the company policy to the global team.

* Roles and Responsibilities: -To identify and head-hunt the best talent in adherence with MoneySmart value and competencies. - Implement various sourcing through multiple recruitment channels, including LinkedIn Recruiter, 104 job posting referral, connection and digital. - Participate in the definition of requirements and drafting of profiles in consultation with managers. - Develop a high-quality candidate experience: monitor target candidates, inform candidates regularly of progress. - Participation of different regional projects and employment branding for MoneySmart Taiwan. - Solid user of Greenhouse and LinkedIn. * Achievements: Current roles closed via direct sourcing are as follows - Digital Content Writers- TW - Digital Content Editor- TW - Operation Coordinator- SG - Account Executive - HK - Digital Content Writer/Editors-Indonesia - Video Producer-Indonesia

* Roles and Responsibilities: -To identify and head-hunt the best talent in adherence with DBS value and competencies. - Implement various sourcing solutions, including job posting, direct sourcing, referral, connection and digital. - Implement selection processes according to DBS principals and conduct qualitative interviews, work closely with Business HR and BU leaders. - Utilizes Recruiting system throughout the talent acquisition process (TALEO) - Supply the recruitment base with CVs according to needs and update it with the aim of identifying talents. - Participate in the definition of requirements and drafting of profiles in consultation with managers. - Develop a high-quality candidate experience: monitor target candidates, inform candidates regularly of progress. - Complete recruitment reports, and make suggestions for improvement in terms of profiles and processes. - Taking lead of different regional projects and campus activities.

*Roles and Responsibilities: - Managed financial product portfolios for 50-70 client accounts with NTD$ 10~12 million market value - Developed sales pipelines by effectively counseling high net-worth individuals and identifying needs - Performed RFM (recency, frequency, monetary) analysis of customer data increasing sales opportunity - Collaborated with cross-functional team (PM, Call Center, Sales, etc.) to achieve sales targets *Achievement Highlight: - Successfully exceeded sales goals through increasing 10%-20% sales growth quarterly - Won the CEO Award for best-selling performance (ranked top 5% among 100 consultants) - Boosted 20% sales growth by acquiring new customer for nearly NTD$120 million production increase

*Roles and Responsibilities: - Provided consultation for financial products and services (ETF, Insurance, Derivatives, FX, etc.) - Drove profitable accounts and managed market value up to NTD$ 5-7 million with 200+ customers - Analyzed market dynamics and information and shared insights with team members and managers - Consistently managed client relationships while finding the best possible solutions for clients *Achievement Highlight: - Exceeded objectives by achieving NTD $30 million sales as a new associate in my first 3 months - Attained the #3 ranking for achieving top sales performance of 80 peer group people in 2015 - Recognized as the highest customer satisfaction score: 10/10