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Avatar of 翁誠宏.
翁誠宏
Accelerator Operation Manager @ STARFAB ACCELERATOR
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翁誠宏

Accelerator Operation Manager @ STARFAB ACCELERATOR
One year experience of product manager in Infini Taiwan Accessible Service(Startup). Two years experience in customer service field in Telexpress corporation with front-end management and back-end data analysis and service process design skill. Focused on operation management and data analysis in OPPO project. .Trained new hire in Microsoft project and designed service process for new product. One year data analysis experience for operation management and voice of customer as well as project management in Asia Pacific Telecom. Total cost savings for Asia Pacific Telecom is NT$880,000 per month. Almost two years experience in StarFab Accelerator for Advantech X StarFab Accelerator, Flytech X StarFab Accelerator, CIAT Accelerator Program operation and management. The total value for above programs are NT$22,000,000. English skill : TOEIC golden certificate Personality : Dare to take challenge, willing to share, enjoy analyzing and solving unfamiliar issues. Email : [email protected] Phone : +886912886291
STARFAB ACCELERATOR
BEIJING TSINGHUA UNIVERSITY
Taipei, 台灣

Professional Background

  • Current status
  • Profession
    Project / Product Management
  • Fields
    Consumer Electronics
  • Work experience
    6-10 years
  • Management
  • Skills
    word
    excel
    english
    activities organizing
    activity coordination
    Analytical Skills
    Presentation Skills
    Market Research
  • Languages
    English
    ・
    Professional
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    PM
  • Desired work locations
    Taipei City, Taiwan
  • Freelance

Work Experience

Accelerator Operation Manager

STARFAB ACCELERATOR
May 2018 - Apr 2020
・
2 yrs 0 mos
• Plan and operate Advantech X StarFab Accelerator. Assist total 15 startups and promote 6 business cooperation. Total value of the program is NT$ 0.9M per year. • Plan and operate Flytech X StarFab Accelerator. Assist total 9 startups and promote 1 business cooperation. Total value of the program is NT$ 1.5M per year. • Execute CIAT Accelerator Program. Assist 7 startups with budget NT$ 19.6M and promote 1 business model transformation, 3 business cooperation.

Data Analyst

ASIA PACIFIC TELECOM CO., LTD. - TAIWAN
Nov 2016 - Jun 2018
・
1 yr 8 mos
• Operation management analysis : Detect operation issue to improve agent performance that decreasing overtime hour and saving labor cost NT$ 800,000 per month. • Project plan and execution : Plan and build up war room as well as report automation system to speed up decision making average 76.7% for 38 managers and save labor cost NT$ 40,000 per month. • Voice of customer analysis : Discover root cause of customer complaints to decrease call volume and save labor cost NT$ 40,000 per month.

Trainer - Microsoft Taiwan

TELEXPRESS CORPORATION. - TAIWAN
Jan 2016 - Aug 2016
・
8 mos
• Training management：

Solution Project Manager

TELEXPRESS CORPORATION. - TAIWAN
Oct 2015 - Jan 2016
・
4 mos
• Design new service process and function of the system for customer service chatbot • Project time management and cross-department communication and coordination.

Unit Head - OPPO SG

TELEXPRESS CORPORATION. - MALASIA
Jul 2014 - Oct 2015
・
1 yr 4 mos
• Data analysis : (1)identify problem through customer service data analysis (2)propose service and product improvement plan. • Client relationship management : (1)provide solutions to satisfy clients request and to achieve performance (weekly/monthly) (2)client relationship maintenance • Operation and people management: (1)service process improvement routinely (2)training and service quality management. Earn the 6th place in OPPO global service quality.

Product Manager

INFINI TAIWAN ACCESSIBLE SERVICE - TAIWAN
May 2010 - May 2011
・
1 yr 1 mo
• Product Planning : (1)Explore and evaluate the quality of barrier free facilities in tourist attraction (2)Design travel itineraries for disabled people. • Business Development : (1)Visit more than 100 tourist attractions, 50 hotels, 50 restaurants, and find out cooperation opportunities

Education

BEIJING TSINGHUA UNIVERSITY

Master of Business Administration (MBA)
・
Masters in Management
2013 - 2014

NATIONAL TSINGHUA UNIVERSITY

Master of Business Administration (MBA)
・
Master of Service Science in Service Management
2011 - 2014

NATIONAL TSINGHUA UNIVERSITY

Bachelor’s Degree
・
Bachelor of Engineering and System Science in Electrical Engineering
2004 - 2008