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State University of New York at Fredonia

Enterprise Applications Analyst

Christian Stevens I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted man...

Christian Stevens

RUGS USA

Frontend Developer

.	Utilize JavaScript and React.js to create dynamic and engaging front-end components, ensuring a seamless user experience.
.	Implement styling and layout designs using SCSS, maintaining a consistent and visually appealing brand presentation across the website.
.	Collaborate closely with the product team in an Agile/Scrum environment, actively participating in sprint planning, daily stand-ups, and sprint reviews.
.	Employ the Model-View-Controller (MVC) architecture pattern to structure and organize code for optimal readability and reusability.
.	Leverage Jest and React Testing Library for comprehensive unit testing, ensuring the reliability and functionality of developed features.
.	Actively participate in bug triages, addressing and resolving reported issues promptly to enhance overall platform stability.
.	Work closely with the product team to conceptualize, plan, and implement new features, focusing on customer-centric solutions to drive business objectives.
.	Collaborate in the creation and execution of A/B tests to evaluate the effectiveness of different UI/UX approaches, contributing valuable insights to the optimization of user interactions.

.	 Provide Level 2 technical support pertaining to core business applications which includes : Galaxy Ticketing 
 	 System, Counterpoint POS, Raiser Edge and Financial Edge. 
 	 .	 Create and design SQL reports upon ADHOC request for system users. 
 	 .	 Administer, configure and maintain eGalaxy webstores according to Admissions, Operations and IT requirements. 
 	 .	 Collaborate with vendors in procuring, maintaining, upgrading, and modifying enterprise applications.

Memorial and Museum

Lead role in the planning, design, installation and support of systems and network infrastructure as it relates 
 to video, audio, broadcast, and video conferencing systems for a brand-new attraction facility. 
 	 		 Provided day to day management troubleshooting of all onsite technology and audio/video installations, 
 	 pertaining to POS systems, indoor/outdoor digital signage, 4D immersive theatre, and interactives, digital 
 	 platforms and network infrastructure. 
 	 		 Developed and managed technical related budgets; technical SOP's for daily operations and resources for 
 	 events and projects. 
 	 		 Established and managed vendor relations relating to preventive maintenance, SLA contracts, tier 2 support 
 	 for all venue technical infrastructure.

Time Square

IT Operations Manager

Led integration and rollout for Salesforce CRM and newly released Leopard Solution products In-House 
 	 Attorney Database, International Attorney Database web-based toolkit . 
 	 		 Logged and maintained bugs, managed project workflows in JIRA project management system. 
 	 		 Managed database team and contractors with day to day task pertaining to data acquisition and analysis. 
 	 		 Provided technical support to corporate office and subscription users. 
 	 		 Collaborated with overseas developers to coordinate task and project deliverables.

Leopard Solutions

Project Manager

Provided technical support to 600+ PLM application users (corporate and overseas users) . 
 	 		 Logged and maintained service request tickets, user enhancement request and system bugs in JIRA 
 ticketing system. 
 	 		 Performed PLM admin ADHOC request such as managing user permissions, enter system attributes and 
 	 creating and maintaining product hierarchy. 
 	 		 Developed training material and system documentation pertaining to PLM system functionality and 
 	 published to SharePoint site. 
 	 		 Conducted testing for monthly systems enhancements utilizing regression scripts. 
 	 		 Assisted Implementation and Technology teams with new brand rollouts for PLM application.

Macy's Merchandising Group

Business Analyst

Provided technical support to corporate office 100+ users and retail stores 90+ stores . 
 	 		 Managed store openings including preparation of IT equipment and onsite setup. 
 	 		 Provided training and documentation to store and corporate employees. 
 	 		 Managed new employee setups/training hardware, software, mobile devices, etc. 
 	 		 Managed internal ticketing system : new users, ticket assignment, and follow-ups. 
 	 		 Performed daily and periodic system administration functions to support assigned systems. 
 	 		 Built reports and developed projects using utilizing PHP.