Responsible for picking, packaging and staging omnichannel (BOPIS, Ship to Store, Will-Call) orders for a high-volume retail home improvement store within a 2-hour SLA Daily review of installation and delivery schedules to ensure merchandise is ready for pick up in accordance with the established SLA Safety Training - Completed Courses for various mechanized lift equipment and proper lifting practices (80lb single person lift) Customer Service - Proactively engaged with customers on the sales floor to assist with locating products, loading merchandise, product recommendations and DIY/home improvement expertise Order Packing - Experienced preparing products for shipment via courier, wrapping bulk items onto pallets or securing odd sized items (lumber, building materials) onto trucks Product Expertise - Quickly gained familiarity with the product offerings, product location, and store layout to efficiently complete orders and assist customers Inventory Management - Replenished products on shelves, corrected inaccurate stock counts and contacted customer to resolve out of stock products on their orders

Managed marketing, customer relations, finance and all day to day operations of business Identified target customers and created brand identity with social media driven marketing strategy to drive sales Forged strategic relationships with local businesses to sell my products and increase brand awareness

Responsible for management of Voice over IP telecom product lines with over 750M in revenue. Duties include delivering business justifications for investments, define product requirements and roadmap, manage customer relationship, prepare marketing collateral, deliver product training and track project initiatives Created business plan and led team of 65+ employees to enable online ordering and automated provisioning. Reduced quote to cash by 15 days and increased sales by 5M during the first year

Member of tactical team created to quickly solve mission critical issues Identified bug in provisioning application responsible for hundreds of failed customer installs Established new escalation processes providing tier 1 repair access to higher tiers of support Implemented one-touch-provisioning for IP Phones allowing techs to complete service installations autonomously

Managed team of 5 Engineers and tracked KPIs for reporting to senior management. Effectively triaged work load, employee scheduling and change management Collaborated with other managers to define company-wide processes and improve efficiency

Lead engineer supporting network with over 8,000 broadband circuits and 30,000 voice lines. Worked directly with customers and served 24/7 as highest-level escalation point before CTO Participated in the deployment, maintenance and troubleshooting of core network elements

Managed inbound repair calls for customers voice and internet service Promoted to team lead within providing mentorship to 3 other repair agents