- Product selection and image production. - Inventory control. - Return and refund handling. - Reliable Suppliers seeking and supplier relationship maintenance. - Customer service support in a timely manner. - Packaging and logistics management. - Monthly Financial report creation.

- Supply chain/ multicultural company. - Arranged tobacco, tobacco/non-tobacco material outbound shipments to overseas JTI markets/factories. - Created shipment documents from SAP system (delivery note/invoice/packing list, etc). - Acted as contact window with Global Business Services team for shipment forecast and purchase order. - Performed teamwork with planning, logistics and warehouse teams. - Prepared monthly sales and tax stamp report.

- In charge of the orders of overseas and agents. - Provided quotations for customers’ needs & processed the confirmed orders. - Managed & tracked logistic for domestic and international customers and import & export activities. - Created export and import report with custom value details. - Prepared financial report of customers’ due payment with excel to accountant. - Performed product knowledge, practical operation and troubleshooting. - Balanced excellent customer relationship with reliable product knowledges and services. - Participated overseas/domestic exhibitions as exhibitor & visitor. - Communicated as a translator between English speaking customers and company. - Successfully increased the annual sum of business by 30% by developing potential customers. - Performed excellent management skills and multitasking abilities. - Maintained great customer relationship. - Conducted 3 new employees & provided training of listed above.

- Provided excellent customer services in a rapid path work environment. - Performed Team-oriented skills to complete multitasks and meet customers’ demands.