North Star Metrics & Data Context: In collaboration with the Product Director, established critical business metrics, built a data warehouse, and implemented multi-source ETL, using tools like Airflow and dbt. Focused on user behavior tracking and data-driven decision-making, supplemented by user feedback collected through surveys and interviews.
A/B Testing for Subscription Pricing: Conducted detailed, multi-centric A/B testing to optimize global subscription pricing, balancing profitability with subscription rates. Improved user journey and onboarding processes by minimizing unnecessary page transitions and highlighting core functionalities.
User Persona Development: Integrated survey and market research with user data to define user Personas, shifting the company's focus beyond Home Security. Collaborated with marketing and design teams to align product voice and tone with diverse user needs.