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As a hard working individual with passion for learning and traveling, I'm willing to have new experience and meeting new people. I can speak English, Mandarin, and also basic Japanese. With over 4 years of experience in hospitality, I'm confident that my skill set will ultivate my next coming position in customer service. 

Bellevue College

Liberty Senior High School

Receptionist

Cindy Chang

Taskus

User Service Agent

Review user’s Email message and request in both Mandarin Chinese and English.
Investigate user's issues through account internals by checking login and billing history.
Verify user's information to determine account ownership and provide proper assistance.


Check-in and check-out procedures. 
 	 		 Answer and process all internal/external calls. 
 	 		 Customer Service and Touring information with highest level. 
 	 		 Maintain Reservations and Hotel Management Software. 
 	 		 Mandarin and English translations for web page, info-board, and emails etc.

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