Team Size: 35 local + 40 Overseas Project owner of APAC Service Team formation, start from sketch with 3 employees to develop and lead a team of 75 including Customer Care, Hardware Engineering and Corporate Account Management. Aim to provide 24/7 full aspect of customer service to overseas customers in terms of software and hardware after sales service request. Setup the governance and management tools for service team operations. Define R&R of the newly created service team. Act as head of service team in APAC region, serving APAC, AU and EU customers by providing high quality of customer service, troubleshoot and problem analysis. Plan for resources and budget for all service team related activities. Award - 2021 Geek+ Inspiring Leader - 2021 Geek+ Shinning Department - Customer Care, Service Team

Serving as one of the largest airline groups in Europe, act as the first point of contact for all equipment inventory related activities for all Asia‑Pacific stations. Serve as a bridge between airlines and out‑stations in APAC, maintaining the best level of inventory by establishing efficient communication channel and periodic on‑site operation audits. Key Responsibilities - Perform periodic on‑site audits, give recommendation and feedback regarding operational flaws and improvement. - Generate audit reports for out‑station follow‑up, and airline internal review. - Support for all stations opening and closing within the APAC region. Provide on‑site support in terms of setting up new communication channels, delivery of SOP, training new personnel, bridging up 3PL to smooth the opening/closing inventory by sending/returning to an airline hub. - Access all stations' inventory. Identify any obsolete, slow moving and overstock items, actively arrange network optimization and equipment return to hub stations. Key Achievement/Projects - Achieve ~30% (~EUR270k) of team yearly saving in terms of equipment inventory level optimizing. - Actively participated in several customs problems in China's stations (PEK and TAO). Provide recommendations for out‑stations in order to suit the best China customs regulations, balance airline and out-station operation efficiency. - Lead station closing in NRT and KUL

Act as most senior manager in the Asia Pacific region and go-to-person for all activities in the region. As one of the members of the management team. I am responsible for new business development in APAC and manage the whole cycle of project management. Maintain relationships with potential airline customers, understand their needs by holding workshops together with the airline team. Design a solution to suit airline demands, present ideas and formulate the whole project timeline. Liaise with a wide range of suppliers to support the project. Close the project with approval of airline customers and HQ, act as temporary business manager to manage day to day operation until deliver the business operation to future business manager. Key Responsibilities - Manage the whole cycle of projects delivered to airline customers - Present, solution design, supplier sourcing, project delivery - Manage day to day operation of new business - Set-up communication channel, SOP, KPI for new business - Recruit new members to serve new business Key Achievement/Projects - Open up new communication channels for new airline customers (Hong Kong Airlines, Starlux Airlines, Air China, LSG HKG) - Win first new business in APAC in 2016 and act as business manager for this project until 2020 - Win business extension in 2018 and serve until 2020 - Build up the first operations team in SkylogistiX Hong Kong

Act as head OF Hong Kong Operation Centre, managing a team of 10 to maintain daily operation of logistics and adhesive film value adding service production. Maintain high performance with limited man power allocation. Support sales team by serving with on-time delivery and best quality assurance. Key Responsibilities - Maintain day to day operation of distribution center - Participate in management meeting with sales, customer service, global logistics and finance department - Refine communication channel, SOP, KPI for distribution center. - Recruit new members to serve the business - Responsible for 3PL management and sourcing, monitor 3PL performance to meet business need. Key Achievement/Projects - Introduced Lean and 5S working environment - Increased productivity by 10%, over-time man hours reduced 10% by optimizing 3PL logistics pickup time and frequency

Act as both project and operation base supervisor in Warehouse Department Leading 3 teams in the department, maintain smooth daily operation. Participate in company Lean project team, join more than 10 Lean projects with all kinds of performance optimization and 3 projects leading role for various project. Key Responsibilities - Leading goods receiving, general and cold store, and airline equipment distribution team lead and maintain daily operation - Act as duty manager of Warehouse Department, make final decision during Warehouse Manager absence, participate in various cross department meetings - Responsible for non-food items and airline frozen food inventory forecasting and planning - Participate and lead in company lean production system projects Key Achievement/Projects - Lead 3 projects including warehouse space utilization, production waste reduction and airline equipment area reallocation, and bring effort of enhancing efficiency of workflow and achieve savings by lowering waste of production. - Redesign frozen meal storage allocation to match consumption and meal cycle, improve manpower utilization - Best Employee Award in August 2011 - Special Merit - Global Initiative - LPS Lean Production System