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Avatar of Claire Cheng.
Claire Cheng
Sales Coordinator
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Claire Cheng

Sales Coordinator
With a conscientious service, professional with the experience in customer care and guest relation in hospitality industry. A passion for delivery of warm service fueled by organized mindset and creative thinking. Always having an ambition and passion to embrace every challenges.
Regent Taipei Silks Hotel Group
ESSEC Business School
Taipei, 台灣

Professional Background

  • Current status
    Employed
  • Profession
    Customer Success Manager
  • Fields
    Consumer Goods
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Word
    Excel
    Customer Service
    Customer Relationship Management (CRM)
    Customer Service Skills
  • Languages
    English
    ・
    Fluent
    Chinese
    ・
    Native or Bilingual
    Spanish
    ・
    Beginner
    Japanese
    ・
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Part-time
    ・
    Remote Only
  • Desired positions
    Customer Success Manager
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

Sales Coordinator

Regent Taipei Silks Hotel Group
Dec 2020 - Present
-Negotiating between interior department and exterior Agent and client. -Maintenance relation with client.

Senior Front Desk Team Leader

Sheraton Grand Taipei
May 2018 - Dec 2020
・
2 yrs 8 mos
-Guest room up-selling Key driver, responsible for daily and monthly target supervision. -Guest complaint handling and resolving the service problem. -Departmental SOP composing and merging with Guest Service Center SOP. -To help the team build up an organized and efficient problem solution.

Guest Service Center Shift Leader

Sheraton Grand Taipei
Dec 2016 - Apr 2018
・
1 yr 5 mos
-Daily phone answering from external and internal, and supervising service quality. -Handling the guest complaint and report to the related department. -Key person for the departmental paperless project, to reduce paper usage up to 80%.

Housekeeping Floor Supervisor

Taiepei Marriott
May 2016 - Oct 2016
・
6 mos
-Providing assistance to help Room attendants are unable to match the daily target -Match the customer needs in the guest room -Maintenance the guest room facility well-functional.

At Your Service agent

Taiepi Marriott
Jul 2015 - Apr 2016
・
10 mos
-Department SOP composing and build-up before hotel grand opening. -Responsible for answering and replying the guest needs via phone and email. -Individual reservation taking.

Education

ESSEC Business School

Non-Degree Program (e.g. Coursera certificate)
・
The fundamentals of hotel distribution
2020 - 2020

National Kaohsiung University

Bachelor’s Degree
・
Hotel management
2011 - 2015