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范馨元
Customer success associate @ 智泉國際事業有限公司
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范馨元
Customer success associate @ 智泉國際事業有限公司
於台北富邦銀行數位金融處(數位客群處)擔任平台BA近兩年,經手專案【月月存】提升數位帳戶開戶成長率10%;【美元優利】幫助公司獲取外匯存底達4.8億美元;【推播動態密碼】累積綁定數近20萬用戶。
智泉國際事業有限公司
Lancaster University
台灣新北市
https://linktr.ee/reverseAge
Professional Background
Current status
Profession
Strategic Planning
・
Content Creator
・
Other
Fields
Banking
・
Ecommerce
・
E-Commerce
Work experience
1-2 years (1-2 years relevant)
Management
None
Skills
Word
PowerPoint
Microsoft Office
Excel
Languages
English
・
Professional
Chinese
・
Professional
Japanese
・
Beginner
Highest level of education
Master
Job search preferences
Desired job type
Full-time
・
Not interested in working remotely
Desired positions
企劃
Desired work locations
Taipei City, Taiwan
Freelance
Non-freelancer
Work Experience
Customer success associate
智泉國際事業有限公司
・
Full-time
Sep 2023
-
Present
Taipei, Taiwan
行動平台科專員
台北富邦商業銀行
Jun 2021
-
Mar 2023
・
1 yr 10 mos
針對網路銀行與行動銀行之各項優化、業務需求進行客戶旅程研究與流程規劃,主要負責【月月存】、【美元優利】、【推播動態密碼】等專案,以及「富邦新興商務網」平台BA。 #業績目標分配與績效達成 #專案溝通/整合管理/規劃執行 #專案管理架構及專案說明 #客訴案件處理
暑期實習生
台北富邦商業銀行
Jul 2017
-
Aug 2017
・
2 mos
處理客戶資料等行政文書工作,包括但不限於文件存檔,排序,打包。 #文書處理╱排版能力 #行政事務處理 #Word #文件檔案資料處理、轉換及整合工作 #PowerPoint #Outlook
Education
Lancaster University
Master of Science (MS)
・
Marketing
2019 - 2020
淡江大學(Tamkang University)
Bachelor of Arts (BA)
・
中國文學學系
2015 - 2019