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clone amazon
Full e-Commerce store using  
Google Analytics
HTML CSS Tailwind CSS JAVASCRIPT
REACT Next JS . 
Has the functionality of payment . 

Amazon

Customer Service Supervisor | Customer Service Representative

JO-PING WU

Create a Travel Website Using 
HTML5 CSS3 SASS
https://alicescss-learning.vercel.app

Natours ｜ Exciting tours for adventurous people

In the face of fierce competition and rapidly changing markets, accurately and timely grasping market trends, seizing opportunities, and seeking survival and development in the competition are major challenges for every enterprise. Similarly, implementing a "customer-centric" strategy with efficient and high-quality service is essential to gaining market advantage, a competitive edge, and retaining existing customers while attracting new ones. Improving the overall service level of the company and enhancing customer satisfaction are vital means to achieve these objectives.

https://docs.google.com/presentation/d/1_xDrs0mZREiz5GRQC_nPOVfEsOalA9zJ/edit#slide=id.p1

Providing Customer Service

Scoreboard

JavaScript (ES6) Web Front-End 

National Taiwan University Information System Training Course

https://alicewucs.wixsite.com/portfolio

I previously led a customer service team of 35 people, during which time I was able to increase our company's satisfaction rate to 95%. I changed the company's perception of customer service on our platform, attracting numerous sponsors. I also integrated two teams, improving overall efficiency. I successfully trained 100 new employees to become full-time professionals. Additionally, I strengthened the company's internal human resource management and received positive feedback from the operations manager and HR manager.



Yu Da University of Science and Technology

COLDSTREAM MARKETING SOLUTION INC.

Customer Service Supervisor of Online Gambling 

1.Ensuring customer service quality, improving operational processes, and increasing efficiency.
2.Staff training, mentoring, and career guidance.
3.Handling major customer complaints and assisting with front-line case management.
4.Maintaining and managing customer relationships and requirements.
5.Guiding and implementing company culture.

Makati, Kalakhang Maynila, Pilipinas

Answer the phone customer service line and online customer column
  Handle customer complaint cases. Help customers solve problems.
  Provide telecommunications-related information and application process assistance.
  Provide product follow-up services.
  Record customer calls. Respond to customer needs to relevant departments.
  Through the process of interacting with customers, we discover blind spots and problems in the company's operation, and actively put forward suggestions for improvement.
  Grasp environmental changes and company development needs, and actively enrich the connotation of customer service functions.

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